At a Glance
- Tasks: Manage CRM data services and optimise processes to enhance audience engagement.
- Company: Join MARI Group, a leader in live events and experiences.
- Benefits: Enjoy hybrid work, pension match, wellness apps, and flexible time off.
- Other info: Diverse and inclusive workplace committed to cultural impact.
- Why this job: Be at the forefront of transforming data systems in the art world.
- Qualifications: 1+ years CRM experience and proficiency in SQL required.
The predicted salary is between 30000 - 40000 £ per year.
About MARI Group
MARI is a global events and experiences company powering world-defining live experiences. Our portfolio of premium live properties spans sports, art, and entertainment — including the Madrid and Miami Open tennis tournaments, Frieze (a leading voice in contemporary art), and Barrett-Jackson (the premium U.S. collector car auction company). MARI also includes TodayTix Group, the global e-commerce leader for cultural experiences, connecting millions of customers with the best in live entertainment. MARI is reshaping the live events landscape — building a growing portfolio of category-defining events and brands that set the standard for what's next, across sports, entertainment, art, and lifestyle. At MARI, you'll work alongside people who are passionate, curious, and driven — people who believe that live experiences have the power to shape culture, and who care about the work, the mission, and each other. We welcome outstanding applicants of all backgrounds and encourage everyone to apply.
About the Role
Frieze is in the process of transforming how data systems and digital platforms drive the business. The position of CRM Operations Executive sits at the heart of this transition within the Data and Insights Team, laying the foundation of our BAU data services in order to harness the huge potential in data to drive value for the whole organisation. Frieze has an unrivalled opportunity within our market to build up a world-leading data-driven CRM program for high-net-worth art professionals, art enthusiasts and collectors. Critical to this is the collection, management and use of data within our data and digital eco-system. This is a full-time permanent role and qualified candidates must be based in London.
What You'll Own:
- Deliver integral BAU data services to the whole organisation.
- Create procedures in Data Warehouse using SQL to optimise BAU data related tasks.
- Ensure high standards of support for all internal users of the CRM.
- Facilitate the use and awareness of the CRM and other supplementary data systems; including holding regular meetings with internal stakeholder teams to fully comprehend their data dependencies.
- Work with internal stakeholders to appropriately segment and steward new contacts through the CRM.
- Manage the scheduling, segmentation and delivery of data selections for the purposes of email marketing campaigns.
- Identify data barriers to optimal cultivation of Frieze’s audiences, and proactively seek methods to address and improve them.
- Regularly create and execute processes to cleanse and standardise data in the CRM.
- Monitor data quality in the CRM and deliver database training where knowledge gaps arise.
- Ensure that data is being processed in compliance with data protection laws.
- Execute data processes that arise through Data Subject Rights.
- Understand the organisation’s usage of the CRM and make recommendations to the CRM Operations Manager on system improvements.
- Establish and maintain thorough documentation of the BAU processes that the CRM Operations team manage.
- Work with the wider Data and Insights department to drive a culture of data led decision making.
- Deputise for the CRM Operations Manager as required.
What You'll Bring:
- Minimum 1 years CRM experience.
- Demonstrable proficiency with SQL (Structured Query Language).
- Experience of Data Warehousing technologies and architecture, specifically mySQL.
- Understanding of data models and relational database structures.
- Experience of data processing, manipulation, cleansing and validation.
- Advance knowledge and usage of Microsoft Excel.
- Expert knowledge in GDPR and its implementation.
- Knowledge of segmentation, marketing automation and audience engagement strategies.
- Experience of using email marketing platform, eg MailChimp.
- Strong communication skills, with the ability to translate technical data issues for non-technical audiences.
- High attention to detail and a methodical approach to data processing.
Desirable Additional Experience:
- Experience of processing data for events.
- Experience of using Sugar CRM.
- Experience of using Data Visualisation tools, eg. PowerBI.
Benefits
Here are some of the Benefits and Perks offered at MARI Group:
- Hybrid work environment (blend of in-office and at-home days).
- Pension match and access to a bespoke pension scheme.
- Paid Parental Leave.
- Employee Assistance Programme.
- Enhanced gyms, wellness and financial wellbeing apps access via Wellhub.
- Flexible Paid Time Off.
Our Diversity & Inclusion Statement
MARI believes in the power of live experiences to unite people — and we know that can only be achieved when we reflect the full diversity of the world around us. As a global company that shapes culture across sports, art, and entertainment, we are committed to fostering an inclusive workplace and to practicing anti-discrimination across race, gender identity, sexual orientation, disability, and beyond. We recognise that systemic inequality and discrimination remain challenges across the events and entertainment industry, and we are dedicated to driving meaningful progress — both within our own organisation and across the wider industry we are proud to be part of.
CRM Operations Executive (Frieze) employer: Mari Group
MARI Group is an exceptional employer, offering a dynamic work environment in London where creativity and passion for live experiences thrive. With a strong commitment to employee growth, MARI provides opportunities for professional development alongside a hybrid work model, comprehensive benefits including enhanced wellness programmes, and a culture that champions diversity and inclusion. Join us to be part of a transformative journey in the events industry, where your contributions will shape the future of art, sports, and entertainment.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Operations Executive (Frieze)
✨Tip Number 1
Get to know the company inside out! Research MARI Group and Frieze, their events, and their values. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common CRM-related questions. Think about how your SQL skills and data management experience can directly benefit MARI's goals. Be ready to share specific examples from your past work!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace CRM Operations Executive (Frieze)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the CRM Operations Executive role. Highlight your relevant experience with SQL, data management, and CRM systems. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about data and how you can contribute to our mission at Frieze. Keep it engaging and personal – we love to see your personality come through.
Show Off Your Data Skills:Since this role is all about data, don’t shy away from showcasing your technical skills. Mention any experience you have with data cleansing, segmentation, or using tools like MailChimp. We’re keen to know how you can help us optimise our data processes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about MARI and what we stand for!
How to prepare for a job interview at Mari Group
✨Know Your CRM Inside Out
Before the interview, make sure you’re well-versed in the CRM systems mentioned in the job description. Familiarise yourself with how they work, especially SQL and mySQL, as well as data processing and segmentation strategies. This will show your potential employer that you’re not just a candidate, but someone who can hit the ground running.
✨Showcase Your Data Skills
Prepare to discuss specific examples of how you've used data to drive decisions or improve processes in previous roles. Be ready to explain your experience with data cleansing, validation, and compliance with GDPR. This will demonstrate your technical proficiency and your understanding of the importance of data quality in CRM operations.
✨Communicate Clearly
Since the role involves translating technical data issues for non-technical audiences, practice explaining complex concepts in simple terms. Think of examples where you’ve successfully communicated data insights to stakeholders. This will highlight your strong communication skills, which are crucial for the position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the current challenges the Data and Insights Team faces or how they envision the CRM evolving. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
