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- Tasks: Lead a team to deliver exceptional guest service and manage front office operations.
- Company: Join the vibrant Three Waters Resort, known for its retro-chic style and stunning ocean views.
- Benefits: Enjoy medical coverage, hotel discounts, tuition reimbursement, and a fun work culture.
- Why this job: Be part of a dynamic team creating unforgettable guest experiences in a trendy resort.
- Qualifications: 2 years of management experience in front office; strong communication and computer skills required.
- Other info: This role offers a unique opportunity to redefine quality hospitality in a laid-back environment.
The predicted salary is between 36000 - 60000 £ per year.
Three Waters Resort is a vibrant and eclectic beachfront resort located in Islamorada, Florida, offering an exciting and energetic work environment. Joining the team at Three Waters Resort means being part of a unique and iconic property known for its retro-chic style, stunning ocean views, and lively atmosphere. The resort offers a range of employment opportunities, from guest services to food and beverage, providing a diverse and dynamic career path. Three Waters Resort is committed to creating a fun and inclusive work culture that values creativity, authenticity, and outstanding guest service.
Are you a dynamic leader with a passion for delivering exceptional guest experiences? Join our team as a Director of Front Office and be at the forefront of creating unforgettable moments for our guests. With your high energy, enthusiasm, and commitment to excellence, you will oversee all front office operations and lead a team dedicated to providing unparalleled service.
Summary:- Lead and inspire a team of front office professionals to deliver exceptional guest service
- Ensure smooth check-in and check-out processes for guests, exceeding their expectations
- Develop and implement strategies to enhance guest satisfaction and loyalty
- Foster a positive and engaging work environment, promoting teamwork and professional growth
- Monitor and manage front office revenue and expenses to achieve financial goals
- Collaborate with other departments to ensure seamless guest experiences
- Implement and maintain high standards of service, efficiency, and professionalism
- Stay current with industry trends and implement innovative practices to enhance guest experiences
- 2 years prior departmental management experience in front office or related disciplines
- Time management and negotiation skills
- Ability to manage and lead each discipline of the department independently
- Ability to manage according to employment and Innkeeper laws of the jurisdiction
- Prior cash handling experience necessary
- Ability to communicate effectively with the public and other Team Members
- Read, write and speak English fluently
- Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families:
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays)
- 401K Match
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Director of Front Office employer: Margaritaville Hotel Kansas City
Contact Detail:
Margaritaville Hotel Kansas City Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Front Office
✨Tip Number 1
Familiarise yourself with the unique culture and atmosphere of Three Waters Resort. Understanding their retro-chic style and vibrant environment will help you align your leadership approach with their values, making you a more appealing candidate.
✨Tip Number 2
Showcase your experience in managing front office operations by preparing specific examples of how you've enhanced guest satisfaction in previous roles. This will demonstrate your capability to lead a team effectively and improve guest experiences.
✨Tip Number 3
Network with current or former employees of Davidson Hospitality Group to gain insights into their management style and company culture. This can provide you with valuable information that you can use during interviews to show your enthusiasm and fit for the role.
✨Tip Number 4
Stay updated on industry trends and innovations in hospitality management. Being knowledgeable about the latest practices will not only impress your interviewers but also show your commitment to delivering exceptional guest service.
We think you need these skills to ace Director of Front Office
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Director of Front Office position. Highlight your leadership skills and experience in guest service management in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience in front office operations and management. Emphasise your achievements in enhancing guest satisfaction and leading teams, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the vibrant culture at Three Waters Resort. Mention specific examples of how you've successfully managed teams and improved guest experiences in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a leadership role.
How to prepare for a job interview at Margaritaville Hotel Kansas City
✨Show Your Passion for Guest Service
As a Director of Front Office, your enthusiasm for delivering exceptional guest experiences is crucial. Be prepared to share specific examples of how you've gone above and beyond in previous roles to enhance guest satisfaction.
✨Demonstrate Leadership Skills
Highlight your experience in leading teams and fostering a positive work environment. Discuss strategies you've implemented to inspire your team and promote professional growth, as this aligns with the resort's commitment to teamwork.
✨Familiarise Yourself with Industry Trends
Stay updated on the latest trends in hospitality and front office management. During the interview, mention any innovative practices you've adopted in the past that could enhance guest experiences at Three Waters Resort.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare to discuss how you would handle specific situations, such as managing a busy check-in period or resolving guest complaints effectively.
