Job summary
We are currently seeking an enthusiastic and reliable part-time (covering Maternity) Prescription Clerk / Care Navigator/Admin to join our committed team at Margaret Street Practice. This is a fantastic opportunity to work in a supportive, patient-focused environment, playing a vital role in the smooth running of our busy general practice.
Main duties of the job
Prescription Duties
Be responsible for processing repeat prescription requests efficiently and accurately, liaising with patients, clinicians, pharmacists and care homes to ensure timely medication management. This role plays a vital part in supporting patient safety and continuity of care.
Reception Duties
Ensure all patients and visitors at reception and telephone callers to the practice are greeted professionally and politely.
Answer all incoming phone calls from patients and other healthcare professionals and divert as appropriate, and/or take and pass on messages.
Deal with a variety of administrative queries and requests from patients and clinicians as necessary.
Make/Cancel/Re-arrange appointments via the clinical system and support and assist clinicians as required.
Ensure up to date patient information is recorded. Give test results where appropriate.To be responsible for opening and locking up premises.
Admin Duties
Work within a team carrying out various aspects of work including scanning of documents onto patient records, filing. Printing and returning medical records to Health Board. Deal with Subject Access Requests from patients, Solicitors and copy and redact as necessary and forward on via secure email. General administrative duties within the team.
About us
We are a 5 GP and ANP Partner Practice serving a population of 9,500 patients, we also have a dedicated and supportive Practice team of Advanced Nurse Practitioners, Minor Ailments Nurses, Mental Health Practitioner and Health Care Assistant.
We are a well established, friendly and forward-thinking Practice in Ammanford, only 5 minutes off Junction 49 of the M4.
Job description
Job responsibilities
Processing repeat prescriptions requests via clinical systems (EMIS).
Liaising with GPs, nurses, pharmacies and patients regarding medication queries.
Handling prescription requests from care homes and other external agencies.
Ensuring prescription processing is carried out in line with practice policies and current prescribing protocols.
Maintaining accurate records and documenting all communications.
Identifying and flagging potential prescribing issues, such as overuse or medication reviews due.
Supporting the clinical team with prescription audits or medication safety work when required.
Reception/Care Navigator Duties
Ensure all patients and visitors at reception and telephone callers to the practice are greeted professionally and politely.
Answer all incoming phone calls from patients and other healthcare professionals and divert as appropriate, and/or take and pass on messages. Deal with a variety of administrative queries and requests from patients and clinicians as necessary. Make/cancel/re-arrange appointments via the clinical system and support and assist clinicians as required. Ensure up to date patient information is recorded. Give test results where appropriate. To be responsible for opening and locking up premises.
Admin Duties
Work within a team carrying out various aspects of work including scanning of documents onto patient records, filing. Printing and returning medical records to Health Board. Deal with Subject Access Requests from patients, Solicitors and copy and redact as necessary and forward on via secure email. General administrative duties within the team.
Person Specification
Experience
Essential
- Previous experience in Prescriptions / Receptionist or Customer Service role desirable but not essential.
- Excellent communication and interpersonal skills.
- Excellent attention to detail.
- Good IT skills and familiarity with Microsoft Office (EMIS experience is a plus).
- Ability to multitask and work well under pressure.
- A friendly, professional and compassionate approach.
- Full UK Driving License.
- Be available to travel between Ammanford and Tycroes sites as required.
- Be available for an 07.45 am start and be able to work at least one day until 18.30 pm
Desirable
- Experience of working in a GP practice would be helpful but not essential.
Employer details
Employer name
Margaret Street Surgery
Address
Margaret Street
Ammanford
Carmarthenshire
SA18 3PD
United Kingdom
Employer's website
https://www.margaretstreetsurgery.wales.nhs.uk/ (Opens in a new tab)
