At a Glance
- Tasks: Assist customers, manage stock, and provide exceptional service in a stylish retail environment.
- Company: Join the iconic Margaret Howell brand known for contemporary British design.
- Benefits: London Living Wage, 5 weeks holiday, and flexible working hours.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a creative team and enhance your retail skills while representing a renowned brand.
- Qualifications: Passion for fashion and excellent customer service skills are essential.
The predicted salary is between 12 - 12 £ per hour.
About Margaret Howell: Margaret Howell is a contemporary British clothing designer who has worked successfully in men’s and women’s clothing for over five decades. Today, Margaret Howell clothes are sold worldwide with 12 own shops in Europe, over 70 outlets in Japan and an established online business.
Hours: Working on average 24.5 hours per week, in line with the shop rota which is currently:
- Week 1 - Working 21 hours per week every Tuesday, Wednesday and Saturday (10am-6pm)
- Week 2 - Working 28 hours per week every Tuesday, Wednesday, Thursday and Saturday (10am-6pm)
Sales:
- Acquire collection knowledge through training attendance and regularly engaging with seasonal guides and intranet updates to deepen technical understanding and passion for product.
- Be aware of the monthly individual and shop sales targets and work to achieve this on a weekly basis maximising all selling opportunities, ordering stock in for customers or offering alternatives.
- Develop good customer relations through your approach and utilising detailed product knowledge during a sale to represent customer expectations of the brand.
- Achieve customer loyalty by proactively following through with customer requests in a timely manner.
- Collaborate with colleagues when handling customer enquiries to ensure hand overs are clearly communicated, to ensure efficiency of service.
Customer Service:
- Be receptive to customer requirements always being helpful and courteous to achieve a service that is above and beyond their expectations.
- Provide accurate information to customers by ensuring knowledge is continuously kept up to date.
- Perform company till transactions accurately and demonstrating the ability to handle a range of transactions.
- Deal with telephone enquiries and orders efficiently and politely preparing mail orders tidily and promptly.
- Maintain and promote the company image by wearing Margaret Howell clothing.
Stock:
- Maintain stock in the shop and stockroom in size and style order to ensure stock can be readily located by yourself and the team and not obstructing fire exits and routes.
- Prepare stock to be transferred in accurate accordance with the docket and check deliveries and transfers for discrepancies, rectifying when needed.
- Monitor stock levels by replenishing sold stock immediately so that products are consistently available for customers.
- Take part in periodic stock takes and follow up with recounts demonstrating good attention to detail.
- Work with colleagues to cover shop floor adequately to be aware if a customer needs help and to enable vigilance against stock loss.
Operational:
- Monitor the supplies of tissue paper, carrier bags, gift boxes and other necessary stationery so it is readily available on the shop floor and notify management when backroom storage is running low.
- Carry out cleaning of fixtures and fittings first thing and throughout the day as necessary.
- Take reasonable care for the health and safety of yourself, colleagues and customers, by adhering to the company health and safety policy.
- Abide by company policies and procedures and keep up to date with policy changes on the intranet.
- Establish good communication across all Margaret Howell shops to develop good working relationships to contribute to a seamless Margaret Howell experience.
- Adhere to recycling procedures.
- Demonstrate a flexible approach to the needs of the business by showing a willingness to engage with other duties as and when requested, including recycling procedures and assisting on paperwork.
- If working in a concession, develop a good working relationship with the department store and abide by their rules and regulations.
Rewards: London Living Wage, 5 weeks holiday plus.
Sales Assistant in London employer: Margaret Howell Limited
Margaret Howell is an exceptional employer, offering a vibrant work culture that values creativity and customer service excellence. With a strong commitment to employee growth, we provide extensive benefits including generous holiday allowances, a significant clothing discount, and opportunities for personal development. Located in the heart of Fulham Road, our team enjoys a supportive environment that prioritises work-life balance and inclusivity, making it a rewarding place to build a career in luxury fashion retail.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Margaret Howell's collections and values. This way, when you chat with potential employers, you can show off your passion and understanding of what makes the brand tick.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or at events. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your sales pitch! Think about how you'd sell a piece from the collection. Role-play with a friend or in front of the mirror. The more comfortable you are, the better you'll come across in interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and know how to navigate the digital world, which is super important in today’s job market.
We think you need these skills to ace Sales Assistant in London
Some tips for your application 🫡
Show Your Passion for the Brand:When writing your application, let us know why you're excited about Margaret Howell. Share your thoughts on our designs and how they resonate with you. This will help us see your genuine interest in the role!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Sales Assistant position. Highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects how you might interact with our customers!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Margaret Howell Limited
✨Know Your Product
Before the interview, dive deep into Margaret Howell's collections. Familiarise yourself with the brand's history, key pieces, and seasonal trends. This knowledge will not only impress your interviewers but also show your genuine passion for the products you'll be selling.
✨Showcase Your Customer Service Skills
Prepare examples of how you've gone above and beyond for customers in previous roles. Think about specific situations where you turned a negative experience into a positive one. This will demonstrate your commitment to exceptional customer service, which is crucial for a Sales Assistant.
✨Understand Sales Targets
Get a grasp on what sales targets mean in a retail environment. Be ready to discuss how you would approach achieving these targets and share any past experiences where you successfully met or exceeded sales goals. This shows you're results-driven and ready to contribute to the team.
✨Be Ready to Collaborate
Teamwork is key in retail, so think of examples where you've worked well with colleagues to enhance customer experience. Highlight your communication skills and willingness to support others, as this aligns perfectly with the collaborative spirit at Margaret Howell.
