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- Tasks: Assist in managing a luxury fashion shop and lead a motivated team.
- Company: Join the iconic Margaret Howell brand known for its contemporary British design.
- Benefits: Competitive salary, 5 weeks holiday, and a supportive work environment.
- Why this job: Be part of a stylish team and enhance customer experiences in luxury fashion.
- Qualifications: Experience in retail management and a passion for luxury fashion.
- Other info: Enjoy a dynamic role with opportunities for personal and professional growth.
The predicted salary is between 29795 - 41713 £ per year.
Margaret Howell is a contemporary British clothing designer who has worked successfully in men’s and women’s clothing for over five decades. Today, Margaret Howell clothes are sold worldwide with 12 own shops in Europe, over 70 outlets in Japan and an established online business.
We are seeking a highly motivated Assistant Shop Manager to sell our womenswear and menswear collection at one of our UK shops.
Responsibilities
- Assist with all administrative tasks, ensuring accurate and timely completion of paperwork related to store operations, reporting, and compliance.
- Support the Shop Manager in leading the team and upholding the standards and values of Margaret Howell.
- Strengthen store performance through consistent operational execution and strong, loyalty-building customer relationships.
- Lead a confident, customer-focused shop floor environment by role-modeling exceptional service, product expertise, and a calm, informed approach.
- Support the achievement of key performance indicators (KPIs).
- Contribute to shop performance analysis by compiling and reviewing data, providing clear insights and recommendations for monthly business reviews.
- Assist in managing stock levels and maintaining inventory accuracy.
- Support day-to-day shop operations, including ensuring the rota is consistently maintained and up to date, monitoring team performance, and ensuring compliance with Company policies and Health & Safety regulations.
Role Requirements
- Proven experience in a supervisory or management role, ideally within luxury fashion retail.
- Strong commercial acumen and a data-driven approach to performance.
- Proven experience meeting KPIs.
- Confidence in giving constructive feedback and receiving feedback with professionalism.
- A consistent approach to setting clear expectations and maintaining accountability.
- An inspirational leadership style with a focus on team development.
- Excellent communication and interpersonal skills.
- A passion for luxury fashion and delivering outstanding customer experiences.
- An understanding of Margaret Howell ethos and our distinctive approach to customer service.
Hours
35 hours per week, subject to fixed Wigmore Street rota (2 full weekends off a month).
Rewards
A competitive salary from £29,795. 5 weeks holiday plus.
Assistant Shop Manager in London employer: Margaret Howell Limited
Contact Detail:
Margaret Howell Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Margaret Howell's ethos and product lines. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for the interview by practising common questions related to retail management and customer service. Think about how you can demonstrate your leadership style and KPI achievements through real-life examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Assistant Shop Manager in London
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for luxury fashion shine through! Share why you’re excited about the opportunity to work with Margaret Howell and how our ethos resonates with you.
Be Specific About Your Experience: We want to know what makes you a great fit for the Assistant Shop Manager role. Highlight your previous supervisory or management experience in retail, especially in luxury fashion, and give examples of how you've met KPIs.
Tailor Your Application: Make sure to customise your application to reflect the job description. Use keywords from the listing, like 'customer-focused' and 'operational execution', to show that you understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Margaret Howell Limited
✨Know the Brand Inside Out
Before your interview, dive deep into Margaret Howell's ethos and product range. Familiarise yourself with their unique style and values, as this will show your genuine interest and help you connect with the brand during the conversation.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to inspire and develop others, as well as how you've maintained high standards in customer service. This is crucial for the Assistant Shop Manager role.
✨Be Data-Driven
Since the role requires a strong commercial acumen, come ready to discuss how you've used data to drive performance in previous positions. Think about specific KPIs you've met and how you can apply that experience to strengthen store performance.
✨Practice Customer Scenarios
Anticipate questions related to customer service and be prepared to role-play scenarios. Demonstrating your calm, informed approach to handling customer queries or complaints will showcase your fit for the customer-focused environment at Margaret Howell.
