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- Tasks: Provide hands-on IT support and manage system integrations in a dynamic environment.
- Company: Join the innovative team at Margaret Howell, a leading British clothing designer.
- Benefits: Enjoy a competitive salary, generous holiday, and significant staff discounts.
- Why this job: Develop your IT skills while supporting a creative and collaborative team.
- Qualifications: Experience in IT systems and excellent communication skills are essential.
- Other info: Flexible working options and a commitment to diversity and inclusion.
The predicted salary is between 30000 - 35000 £ per year.
Margaret Howell is a contemporary British clothing designer who has worked successfully in men’s and women’s clothing for over five decades. Today, Margaret Howell clothes are sold worldwide with 12 directly operated shops in Europe, over 70 outlets in Japan and an established online business.
We are seeking a highly organised and technically skilled individual with a strong understanding of IT systems to join our team as an IT Systems Assistant. This role involves providing hands‑on support across company systems and applications, ensuring smooth integrations, and maintaining robust security standards. It’s an excellent opportunity for someone eager to develop their expertise in IT operations, troubleshooting, and system administration within a fast‑paced, collaborative environment.
Location: Head office/ Remote
Hours: Full-time - 35 hours, Monday - Friday
Key Responsibilities:
- Provide on-site IT support for all company systems and applications
- Support IT systems integrations
- Manage system maintenance and troubleshooting across our stores and offices
- Liaise with third-party IT support providers
- Assist with the development and testing of new applications and system upgrades
- Ordering and configuration of new PCs and other hardware/peripherals
- Asset Management for company IT equipment
- Ensure the security of company data and hardware
- Administration of company phone systems
- Provide hands‑on IT training to support employees
- Create, modify, and maintain reports across key systems, e.g. SAP, Sales platforms
- General admin tasks e.g. billing, purchase orders, etc.
- Ensure industry best practice is adopted and maintained
Role Requirements:
Essential:
- Experience in IT and a comprehensive understanding of IT systems
- Excellent written and verbal communication skills
- Highly organised and analytical with a keen eye for detail
- Ability to train and support technical and non-technical users
- Experience in IT support working with a company of 50+ users
- Experience supporting/using Microsoft Office 365/Teams
- Experience supporting/using SAP (Business One)
- Experience with MS SQL Server/SQL
- Understanding of network infrastructure such as Meraki firewalls, switches, VPNs
- Working knowledge of systems integration concepts
Desirable:
- Advanced Excel knowledge including linked SQL queries and connections, pivot tables and data analysis
- Experience working with BPA for data transfer/integrations
- Experience with Microsoft SharePoint and OneDrive
- Experience supporting/using BI Solutions e.g. Microsoft Power BI, Crystal Reports
- Retail background, experience with POS, eCommerce and stock management systems
- SOAP APIs & XML
- Knowledge of Windows Server, VMs, Meraki firewalls, VPNs
- Familiarity with Apple MacOS
- Knowledge of ITIL & ITSM
- Experience in end-user training both one-to-one and in a structured group environment
Rewards:
- A competitive salary paying up to £25,000
- 5 weeks holiday plus bank holidays, increasing to 6 weeks with service
- Generous clothing allowance
- Significant staff discount
- Life and medical insurance
- Contributory pension and salary exchange scheme
- Menopause-friendly workplace
- Cycle to work scheme
- Birthday day off
- Volunteering day off
- IVF support for parents
- Opportunity to request flexible working (27% of Head Office employees work Part Time Hours)
We actively implement blind recruitment practices to eliminate bias and ensure a fair evaluation of candidates based on their skills, experience, and qualifications. We believe in creating a level playing field for all applicants, and our initiatives reflect our dedication to promoting diversity and inclusion in the workplace. Applications will be considered as they are received. Candidates will be shortlisted based on how their skills and experience match our requirements as set out above.
IT Systems Assistant employer: Margaret Howell Limited
Contact Detail:
Margaret Howell Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems Assistant
✨Tip Number 1
Get to know the company inside out! Research Margaret Howell's IT systems and their approach to tech. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for hands-on assessments! Since the role involves troubleshooting and system maintenance, brush up on your practical skills. You might be asked to solve a problem on the spot, so practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Margaret Howell.
We think you need these skills to ace IT Systems Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Systems Assistant role. Highlight your experience with IT systems, support, and any relevant tools like Microsoft Office 365 or SAP. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how you can contribute to our team. Keep it concise but make sure to showcase your personality and enthusiasm for the role.
Show Off Your Communication Skills: Since this role involves liaising with both technical and non-technical users, it's crucial to demonstrate your communication skills. Use clear and straightforward language in your application to show us you can bridge that gap effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Margaret Howell Limited
✨Know Your IT Stuff
Make sure you brush up on your IT systems knowledge, especially around Microsoft Office 365, SAP, and SQL. Be ready to discuss your experience with these tools and how you've used them in past roles. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Show Off Your Organisational Skills
As an IT Systems Assistant, being organised is key. Prepare examples of how you've managed multiple tasks or projects simultaneously. Think about times when your attention to detail made a difference, and be ready to share those stories during the interview.
✨Practice Your Communication
You'll need to explain technical concepts to non-technical users, so practice how you would do this. Consider role-playing with a friend or family member to ensure you can break down complex ideas into simple terms. This will demonstrate your ability to train and support others effectively.
✨Research the Company Culture
Margaret Howell values collaboration and a fast-paced environment. Familiarise yourself with their brand and ethos, and think about how your personal values align with theirs. This will help you articulate why you're a great fit for the team and show that you're genuinely interested in the role.
