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- Tasks: Provide on-site IT support and manage system maintenance across our stores and offices.
- Company: Join a dynamic business that values innovation and growth in the IT sector.
- Benefits: Enjoy 5 weeks holiday, generous discounts, and a supportive work environment.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real impact by training users and ensuring smooth IT operations.
- Qualifications: Experience in IT support and a solid understanding of IT systems required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking experienced Junior to mid level IT professionals who are highly organised and technically skilled with a strong understanding of IT systems and an ability to train and support technical and non‑technical users to support a growing business that is continuing to evolve.
Responsibilities
- Provide on‑site IT support for all company systems and applications
- Support IT systems integrations
- Manage system maintenance and troubleshooting across our stores and offices
- Liaise with third‑party IT support providers
- Ordering and configuration of new PCs and other hardware/peripherals
- Asset Management for company IT equipment
- Ensure the security of company data and hardware
- Administration of company phone systems
- Provide hands‑on IT training to support employees
- Create, modify, and maintain reports across key systems, e.g. SAP, Sales platforms
Role Requirements
- Experience in IT and a comprehensive understanding of IT systems
- Ability to train and support technical and non‑technical users
- Experience in IT support working with a company of 50+ users
- Experience supporting/using Microsoft Office 365/Teams
- Intermediate Excel knowledge eg Pivot Tables, VLOOKUP, XLOOKUP
- Experience with MS SQL Server/SQL
- Understanding of network infrastructure such as Meraki firewalls, switches, VPNs
- Experience supporting/using SAP (desirable)
Rewards
- A competitive salary
- 5 weeks holiday plus bank holidays, increasing to 6 weeks with service
- Generous clothing allowance
- Significant staff discount
- Life and medical insurance
- Contributory pension and salary exchange scheme
- Menopause‑friendly workplace
- Cycle to work scheme
- Birthday day off
- Volunteering day off
- IVF support for parents
- Opportunity to request flexible working (27% of Head Office employees work Part Time Hours)
We actively implement blind recruitment practices to eliminate bias and ensure a fair evaluation of candidates based on their skills, experience, and qualifications. We believe in creating a level playing field for all applicants, and our initiatives reflect our dedication to promoting diversity and inclusion in the workplace.
IT Opportunities employer: Margaret Howell Limited
Contact Detail:
Margaret Howell Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Opportunities
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for new opportunities. You never know who might have the inside scoop on a job that’s perfect for you.
✨Tip Number 2
Get your hands dirty with some practical experience. Volunteer for IT projects or offer to help friends and family with their tech issues. This not only sharpens your skills but also gives you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for those interviews by brushing up on common IT scenarios and troubleshooting questions. Practice explaining your thought process clearly, especially when it comes to supporting both technical and non-technical users.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting IT opportunities waiting for you. Plus, it’s a great way to show us you’re genuinely interested in joining our team.
We think you need these skills to ace IT Opportunities
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT role you're applying for. Highlight your experience with IT systems, support, and training, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Showcase Your Skills: In your application, don't just list your skills—show us how you've used them in real situations. Whether it's troubleshooting a tricky issue or training a colleague, we love seeing practical examples that demonstrate your expertise.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially in the tech world!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to see all the details about the role and our company culture. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Margaret Howell Limited
✨Know Your Tech Inside Out
Make sure you brush up on your IT knowledge, especially around the systems mentioned in the job description like Microsoft Office 365, SAP, and SQL. Be ready to discuss your experience with these tools and how you've used them to support users in the past.
✨Show Off Your Training Skills
Since the role involves training both technical and non-technical users, prepare examples of how you've successfully trained others before. Think about specific situations where you made complex concepts easy to understand for different audiences.
✨Demonstrate Problem-Solving Abilities
Be ready to share stories about troubleshooting IT issues. Highlight your approach to diagnosing problems and how you’ve managed system maintenance or integrations. This will show your potential employer that you can handle the challenges of the role.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's IT infrastructure and future projects. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your career goals.