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- Tasks: Assist in managing shop operations and leading a passionate team in luxury fashion.
- Company: Join the iconic Margaret Howell, a leader in contemporary British fashion.
- Benefits: Competitive salary, generous holiday, staff discounts, and personal development opportunities.
- Why this job: Be part of a brand that values creativity and exceptional customer experiences.
- Qualifications: Experience in retail management and a passion for luxury fashion.
- Other info: Flexible working options and a commitment to diversity and inclusion.
The predicted salary is between 29795 - 35754 £ per year.
Margaret Howell is a contemporary British clothing designer who has worked successfully in men’s and women’s clothing for over five decades. Today, Margaret Howell clothes are sold worldwide with 12 own shops in Europe, over 70 outlets in Japan and an established online business. We are seeking a highly motivated Assistant Shop Manager professional to sell our womenswear and menswear collection at one of our UK shops.
Responsibilities:
- Assist with all administrative tasks, ensuring accurate and timely completion of paperwork related to store operations, reporting, and compliance.
- Support the Shop Manager in leading the team and upholding the standards and values of Margaret Howell.
- Strengthen store performance through consistent operational execution and strong, loyalty‐building customer relationships.
- Lead a confident, customer‐focused shop floor environment by role‐modelling exceptional service, product expertise, and a calm, informed approach.
- Support the achievement of key performance indicators (KPIs).
- Contribute to shop performance analysis by compiling and reviewing data, providing clear insights and recommendations for monthly business reviews.
- Assist in managing stock levels and maintaining inventory accuracy.
- Support day‐to‐day shop operations, including ensuring the rota is consistently maintained and up to date, monitoring team performance, and ensuring compliance with Company policies and Health & Safety regulations.
Role Requirements:
- Proven experience in a supervisory or management role, ideally within luxury fashion retail.
- Strong commercial acumen and a data‐driven approach to performance.
- Proven experience meeting KPIs.
- Confidence in giving constructive feedback and receiving feedback with professionalism.
- A consistent approach to setting clear expectations and maintaining accountability.
- An inspirational leadership style with a focus on team development.
- Excellent communication and interpersonal skills.
- A passion for luxury fashion and delivering outstanding customer experiences.
- An understanding of Margaret Howell ethos and our distinctive approach to customer service.
Hours: 35 hours per week, subject to fixed Wigmore Street rota (2 full weekends off a month).
Rewards:
- A competitive salary from £29,795.
- 5 weeks holiday plus bank holidays, increasing to 6 weeks with service.
- Generous clothing allowance.
- Significant staff discount.
- Life insurance.
- Private medical insurance.
- Christmas Close Down (25th Dec until 2nd Jan).
- Contributory pension and salary exchange scheme.
- Personal development grant.
- Cycle to work scheme.
- Birthday day off.
- Volunteering day off.
- Paid IVF Leave for both partners.
- Opportunity to request flexible working (79% of Retail Employees work Part Time Hours).
- Menopause friendly.
Applications will be considered as they are received. Candidates will be shortlisted based on how their skills and experience match our requirements as set out above. We actively implement blind recruitment practices to eliminate bias and ensure a fair evaluation of candidates based on their skills, experience, and qualifications. We believe in creating a level playing field for all applicants, and our initiatives reflect our dedication to promoting diversity and inclusion in the workplace.
Assistant Shop Manager employer: Margaret Howell Limited
Contact Detail:
Margaret Howell Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the fashion industry, especially those who might know someone at Margaret Howell. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your passion for luxury fashion! When you get the chance to meet with the team, share your thoughts on their collections and how you connect with their ethos. This will show them you're not just another candidate but someone who truly gets what they're about.
✨Tip Number 3
Prepare for the interview by practising common questions related to retail management and customer service. Think about examples from your past experiences that highlight your leadership skills and ability to meet KPIs. We want you to shine!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Margaret Howell. Let's get you that Assistant Shop Manager role!
We think you need these skills to ace Assistant Shop Manager
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for luxury fashion shine through! We want to see how your personal style and understanding of the Margaret Howell ethos can contribute to our brand.
Be Specific About Your Experience: Make sure to highlight your previous supervisory or management roles in retail. We’re looking for concrete examples of how you've met KPIs and led teams, so don’t hold back on the details!
Tailor Your Application: Take a moment to customise your application for the Assistant Shop Manager role. Use keywords from the job description and show us how your skills align with what we’re looking for. It’ll make a big difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered as soon as possible. Plus, it’s super easy!
How to prepare for a job interview at Margaret Howell Limited
✨Know the Brand Inside Out
Before your interview, dive deep into Margaret Howell's ethos and product lines. Familiarise yourself with their menswear and womenswear collections, as well as their unique approach to customer service. This knowledge will not only impress the interviewers but also show your genuine passion for the brand.
✨Showcase Your Leadership Skills
As an Assistant Shop Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on how you’ve inspired others and maintained high standards. Be ready to discuss how you handle feedback and set clear expectations for your team.
✨Be Data-Driven
Since the role requires a strong commercial acumen and a data-driven approach, come prepared with insights from your previous experiences. Think about how you've used data to improve store performance or meet KPIs. This will highlight your analytical skills and your ability to contribute to business reviews.
✨Practice Exceptional Customer Service Scenarios
Customer experience is key in retail, especially in luxury fashion. Prepare to discuss specific instances where you provided outstanding service or resolved customer issues. Role-playing these scenarios can help you articulate your approach to creating a confident, customer-focused environment on the shop floor.
