Operations/Office Assistant

Margaret Dabbs London is the globally recognised brand that fuses together the best of medical science and podiatry, with the best of beauty to produce a unique and unrivalled range of effective, results-driven, credible yet luxurious clinic treatments and retail products for Feet, Hands, Nails & Legs. At the heart of the business is Margaret herself who as our founder has guided the business and infused her own philosophy and beliefs into all our products and treatments.

In the role of Operations/Office Assistant, you will report directly to the Head of Manufacturing and Operations and work closely with the general Head Office Team. You will support the day-to-day operations of the business by providing essential administrative and operational assistance. Additionally, you will help ensure compliance with data protection regulations, assisting in maintaining accurate and secure data management practices across all operational processes.

• Operational Support
  • Assist the Head of Operations with various duties, including:
  • Purchase Order Management: Process operational purchase orders, update delivery statuses, verify costs, and ensure order acknowledgments are received. Monitor order dates to prevent stock shortages.
  • Product and Stock Management: Upload and maintain product information and Bills of Materials (BOMs) in Unleashed. Prepare weekly stock reports with summaries for the Head of Operations.
  • Cost Management and Efficiency: Create costing sheet templates, maintain quote trackers, and audit supplier costs to identify cost-effective alternatives without compromising quality. Explore bulk purchasing or long-term supplier partnerships.
  • Regulatory Support: Manage international cosmetic portals, including new product registrations (e.g., Cosmetic Product Notification Portal, CPNP).
  • Wastage Monitoring: Track and report product wastage and overfilling to identify opportunities for improving production efficiency. Manage product listings and marketing materials across sales platforms (e.g., Amazon, TikTok). Prepare and organise essential documents, such as new line forms and registration documents, for seamless access by the Sales Team.
• Head Office Support
  • Conduct weekly audits and manage stock orders to ensure inventory accuracy.
  • Provide customer support during the absence of the Customer Service Assistant, addressing inquiries and complaints.
  • Support and manage stationery orders for the Head Office.
  • Oversee office communications, including categorising and sorting emails and post.
  • Perform general office duties, including welcoming clients and guests.
  • Assist with onboarding new employees and setting up office systems/software.

• Strong organisational and administrative skills, with attention to detail in data management and compliance.
• Experience in purchase order processing, stock reporting, and product information systems (e.g., Unleashed).
• Proficiency in managing product listings and preparing marketing or operational documents.
• Familiarity with international product registration portals (e.g., CPNP) is a plus.
• Strong communication skills for customer support and office correspondence.
• Ability to identify cost-saving opportunities and streamline operational processes.
• Experience in onboarding new employees and setting up office systems/software.

• A small, friendly team with exposure to all parts of the business.
• Opportunity to progress within an organisation.
• Central London head office location.
• Increase in holiday entitlement with longevity.
• Company pension scheme.
• Staff discount on products and treatments.
• Complimentary gym sessions opportunity per week.

Margaret Dabbs London is committed to creating a diverse workforce. Candidates from diverse backgrounds are strongly encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, ethnicity, colour, religion, gender, gender identity or expression, sexual orientation, national origin, marital status, age, or any other characteristic protected by law.

Job Type: Full-time
Location: Head Office (Marylebone)
Schedule: Monday to Friday

Please apply via LinkedIn or email your CV & Cover Letter to Rosie.Fuller@margaretdabbs.co.uk