At a Glance
- Tasks: Oversee daily store operations and lead a passionate team in delivering exceptional customer experiences.
- Company: Join Marfa Stance, a luxury brand focused on sustainability and innovative fashion.
- Benefits: Competitive salary, opportunity for growth, and a chance to work with stylish, eco-friendly products.
- Other info: Dynamic role with potential for extension and a focus on building a community in Chelsea.
- Why this job: Be part of a brand that empowers personal style while promoting sustainability in fashion.
- Qualifications: Experience in retail management, strong communication skills, and a passion for luxury fashion.
The predicted salary is between 24960 - 30000 £ per year.
THIS ROLE IS INITIALLY FOR 6-12 MONTHS (POTENTIAL TO EXTEND).
- RECRUTING FOR BOTH STORE MANAGER AND ASSISTANT STORE MANAGER
- Company Description
Marfa Stance is a design-led luxury apparel brand that challenges traditional consumption by creating pieces to be enhanced rather than replaced.
The brand offers Italian-made garments and buildable accessories engineered for year-round wearability and versatility through clever layering and detachable components.
Each piece is produced in limited quantities using responsibly sourced and recycled fabrics from Italy and Japan, with a focus on durability and sustainability.
Marfa Stance empowers individuals to create a uniquely personal, endlessly evolving style that works across seasons and settings, without adhering to conventional fashion rules.
Role Description
The Store/As Manager roles are full-time, on-site role based in Chelsea.
London, United Kingdom.
This role oversees daily store operations, including opening and closing procedures, merchandise presentation, stock management, and adherence to brand and service standards.
The manager leads and supports the store team, setting sales targets, coaching team members, and ensuring exceptional customer experiences that reflect Marfa Stance’s values and product story.
The Assistant Manager will support the SM and cover their responsibilities in the SM absence.
Responsibilities include driving retail sales performance, providing a private shopping service to Marfa clients, creating a Marfa client community in Chelsea (with a focus on establishing new clients) , managing scheduling and workflows, handling customer feedback and escalations, and ensuring accurate reporting and feedback to HQ.
The role also involves training team members on product features, sustainable brand ethos, and visual merchandising, while collaborating with head office on events, launches, and in-store activations.
Qualifications
- Strong Communication skills, including clear verbal and written communication with customers and team members.
- Proven Customer Service experience, with the ability to create welcoming, inclusive, and brand-aligned in-store experiences.
- Solid experience in Personal Shopping and providing a luxury service to clients
- Knowledge of luxury retail essential
- A passion and natural flair for styling
- Demonstrated Retail Sales skills, including sales target achievement, upselling, and product storytelling in a premium or designer environment.
- Solid Organization Skills for managing schedules, stock, merchandising standards, and day-to-day store operations.
- Experience in Training, coaching, or mentoring store teams to improve performance and customer service quality.
- Previous experience in store or assistant store management in fashion or lifestyle retail.
- Comfort working with POS systems (eg Shopify) and basic reporting (sales, KPIs, and stock levels).
- Knowledge or strong interest in sustainable fashion and garment construction is an advantage.
- Ability to work flexible retail hours, including weekends and holidays, as required.
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STORE/AS MANAGER employer: MARFA STANCE
Marfa Stance is an exceptional employer that fosters a dynamic and collaborative work environment in the heart of London. With a commitment to sustainability and innovative design, employees are encouraged to grow and develop their skills while contributing to meaningful projects within the luxury fashion industry. The company values proactive team members and offers opportunities for involvement in exciting brand activities, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land STORE/AS MANAGER
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like MARFA STANCE, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like MARFA STANCE!
We think you need these skills to ace STORE/AS MANAGER
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at MARFA STANCE, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at MARFA STANCE and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show MARFA STANCE that you’re ready to jump in and contribute right away!
How to prepare for a job interview at MARFA STANCE
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
