IT Service Continuity Manager

About Marex Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 3,000 employees across Europe, Asia and the Americas.

Department Description The Technology Department delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile ‘streams’ aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. Technology Governance is responsible for defining Technology-wide standards, controls and reporting to ensure the Technology business is operating effectively and meeting its financial, strategic, assurance and regulatory obligations. The area covers Technology Strategy & Planning, Risk and Controls, Business Resilience, IT Service Continuity and Enterprise Architecture.

Role Summary Reporting to the Head of Technology Governance, the IT Service Continuity Manager is responsible for ensuring the organisation’s key technology services are resilient and in line with the recovery expectations of the business. Key activities will include the delivery of the organisation’s recovery testing, inputting into the design lifecycle for new initiatives and reporting on the status of resilience arrangements both internally and to auditors. Based in our London office and supported by a team of infrastructure and application specialists, the role focusses on minimising the impact of a disaster and/or major incident, caused by the loss or failure of IT Services by ensuring high availability practices are in place, with established and tested recovery runbooks in place. The IT Service Continuity Manager supports the Major Incident Management discipline following a disaster or major incident event, and on a day-to-day basis will work alongside the Business Resilience Manager and counterparts in Risk Management.

Responsibilities Role specific:

• Own, maintain, manage, govern, and communicate IT Service Continuity process, procedures and supporting documentation.
• Ensure recovery documentation is in place and is regularly reviewed and maintained.
• Develop and deliver the suite of technical exercises, maintaining the recovery testing schedule.
• Ensure service recovery assurance from third party Service Providers.
• Identify and govern recovery related risks, as well as maintaining visibility and awareness of related Risks, Issues, and Improvements.
• Provide support for the Major Incident and Problem processes.
• Engage and work with Project teams to ensure the recovery objectives for the firm are maintained and recovery capability embedded.
• Contribute and support the strategic outlook for continuity arrangements for the firm in conjunction with stakeholders.
• Maintain and deliver reports demonstrating the recovery health of key services, issues and remediation activities.
• Work closely with the Business Resilience Manager to ensure the overall delivery of availability and recovery targets are aligned to Business Continuity and Operational Resilience targets.
• Support the Business Resilience Manager in the identification of dependencies and vulnerability assessments.
• Identify opportunities for the improvement, efficiency and effectiveness of the organisation’s recovery and availability capabilities.
• Coordinate where necessary with 3rd party supplier/Exchange recovery testing.
• Produce regular reports and chair relevant meetings with suppliers and stakeholders.

All staff:

• Ensure compliance with the company’s regulatory requirements under the FCA.
• Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
• Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
• At all times comply with the FCA’s Code of Conduct.
• Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility.
• Report any breaches of policy to Compliance and/or your supervisor as required.
• Escalate risk events immediately.
• Provide input to risk management processes, as required.

Competencies, Skills, Experience & Qualifications Competencies:

• Demonstrate the ability to communicate effectively across all operational levels of the organisation as well as with suppliers.
• Resilient in a challenging, fast-paced environment.
• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness.

Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this. Strong Oral and Written Communication Skills. Self Motivated. Results-Oriented. Strong analytical and troubleshooting skills.

Skills and Experience:

• A proven track record in IT Service Continuity Management (ITSCM) and can demonstrate that you have worked in an ITSCM function, where you have operated an assurance / risk based managed ITSCM process and exercises.
• Previous experience of working in the Banking/Finance sector is essential.
• Previous experience of working in the trading/exchange sector is highly desirable.
• Understanding of Standard Microsoft Technologies – M365, Windows 10.
• Understanding of Microsoft Active Directory (DNS/DHCPs/GPOs etc.).
• Understanding of Cloud 9 / Foundation IP Technology (Networking/Telephony).
• Understanding of Storage and Fileservers.
• Understanding of Network topologies and protocols, including Exchange connectivity and trade flows.
• Understanding of Cloud Hypescaler resilience models.

Professional Qualifications:

• Preferably degree educated and a BEng/Bsc or equivalent.
• Familiar with or accredited as a Certified IT Disaster Recovery Specialist.
• Familiar with or accredited to ISO22301, ISO27001, ISO31000.
• Affiliated to BCI level AMBCI at a minimum, or equivalent.
• ITIL v4 Foundation.

Conduct Rules:

• Act with integrity
• Act with due skill, care and diligence
• Be open and cooperative with the FCA, the PRA and other regulators
• Pay due regard to the interests of customers and treat them fairly
• Observe proper standard of market conduct
• Act to deliver good outcomes for retail customers

Company Values Acting as a role model for the values of the Company:

• Respect – Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly.
• Integrity – Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do – our clients expect this and we demand it of ourselves.
• Collaborative – We work in teams – open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do.
• Developing our People – Our people are the basis of our competitive advantage. We look to “grow our own” and make Marex the place ambitious, hardworking, talented people choose to build their careers.
• Adaptable and Nimble – Our size and flexibility is an advantage. We are big enough to support our client’s various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction.

Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.