Business Analyst - Client Technology

About Marex Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 3,000 employees across Europe, Asia and the Americas.

Department Description Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order‑flow management via screen, voice and DMA, plus award‑winning data, insights and analytics. The Technology Department delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile “streams” aligned to specific business areas. Our other teams work enterprise‑wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. The Business Technology function ensures delivery of Technology services to each Marex business area. We partner with the business to optimise their technology stack, prioritise their strategic technology roadmap and drive their software delivery lifecycle. We define and agree change initiatives with the organisation’s business areas and then coordinate delivery against specific acceptance criteria. Each Business Technology team is aligned to one of Marex’s business divisions and works with a corresponding Development team and Application Support team. A global team of implementation resources coordinate and support the technology business streams with delivery.

Role Summary A Business Analyst within Client Technology partners with Front Office, Operations, Compliance, Risk, Client Services and Technology teams to shape and deliver improvements to client‑facing technology and associated processes. The role focuses on capturing and refining requirements, mapping end‑to‑end client journeys, and translating business needs into clear deliverables for development, configuration and operational teams. The Business Analyst supports delivery from discovery through to implementation and business acceptance, coordinating with product owners, developers, QA and support to ensure solutions meet client needs and operational controls. They remain a key point of contact for stakeholders throughout the lifecycle, including during go‑live, hyper‑care and transition to BAU support. The Business Analyst will help Client Technology define, prioritise and deliver technology change that enhances the end‑to‑end client experience, improves service and operational efficiency, and supports scalable growth at Marex. The role will be aligned to the Client Technology workstream but is expected to collaborate across business streams where client journeys and shared platforms (data, reporting, digital channels and integration) intersect.

Responsibilities

• Lead discovery and requirements definition for client technology change (client onboarding, client portals/digital channels, connectivity/integration, CRM and client data, reporting and communications).
• Analyse and document end‑to‑end client journeys and operating models, identifying pain points, control gaps and opportunities for automation/standardisation.
• Translate business needs into epics, features and user stories with clear acceptance criteria, data requirements and non‑functional requirements (security, resilience, performance, auditability).
• Partner with Technology and Data teams to define data models, quality controls and governance for client data (including reference data, permissions and downstream consumption).
• Support delivery activities including backlog refinement, sprint ceremonies, UAT planning/execution, stakeholder demos, training and go‑live readiness.
• Work closely with Development and Support to ensure changes are supportable, with clear runbooks/KBs, monitoring requirements and operational handover into BAU.
• Identify and assess improvement opportunities across client tooling and processes; propose options, quantify benefits, and support prioritisation using evidence and agreed success measures.
• Contribute to product and platform direction by evaluating solutions (build/buy/configure), documenting trade‑offs, and ensuring alignment with enterprise architecture and standards.
• Maintain clear documentation (process maps, requirements, data definitions, test evidence) and provide transparent reporting of scope, progress, dependencies, risks and decisions.
• Coordinate delivery across multiple teams (development, QA, infrastructure, security, vendors) to ensure outcomes are delivered on time, on budget and to agreed quality.
• Build and maintain effective relationships with senior business and technology stakeholders, ensuring alignment on objectives, scope, priorities, dependencies and delivery outcomes.
• Manage stakeholder expectations and communications, facilitating workshops and ensuring priorities are agreed and kept current.
• Ensure delivered solutions are production‑ready, appropriately controlled, and handed over with support documentation, training materials and agreed operational procedures.
• Be familiar with regulatory, audit and compliance requirements impacting client onboarding, communications, data handling and access; ensure solutions meet these requirements.
• Promote secure‑by‑design and resilient‑by‑design delivery, ensuring appropriate controls for identity and access management, data privacy, and third‑party integrations.
• Leverage AI and modern analysis/tooling (where appropriate and compliant) to accelerate requirements elicitation, improve documentation quality/consistency, and enhance insight generation across client journeys and data.
• Support continuous improvement of analysis and delivery practices (templates, standards, tooling), and contribute to lessons learned to reduce rework and improve client outcomes.

All staff Ensure compliance with the company’s regulatory requirements under the FCA. Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values. At all times comply with the FCA’s Code of Conduct. Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. Report any breaches of policy to Compliance and/or your supervisor as required. Escalate risk events immediately. Provide input to risk management processes, as required.

Competencies Self‑starter. A collaborative team player, approachable, self‑efficient and influences a positive work environment. Demonstrates curiosity. Resilient in a challenging, fast‑paced environment. Excels at building relationships, networking and influencing others. Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness.

Skills and Experience Essential Strong Business Analysis capability and deliverables in an Agile delivery environment (workshops, process mapping, epics/user stories, acceptance criteria, test support). Experience working on client‑facing technology and/or client lifecycle processes (e.g., onboarding, client portals/digital channels, client service tooling, communications). Ability to analyse complex processes, data flows and systems, including upstream/downstream impacts across integrations and shared platforms. Strong delivery coordination skills (planning, dependency management, risks/issues, and working across development, QA, support, security and vendors). Proven ability to manage and influence senior business and technology stakeholders, facilitating decisions and maintaining alignment on priorities and outcomes. Delivery‑focused and outcome‑driven, with a continuous improvement mindset and confidence using modern tooling (and, where appropriate and compliant, AI‑assisted techniques) to improve quality and efficiency. Good understanding of controls in a regulated environment (data privacy, access management, auditability) and how these apply to client data and client‑facing platforms.

Desirable Agile / Scrum delivery experience, including working with product owners and development teams through the full SDLC. Knowledge of front‑to‑back client lifecycle in Financial Services (onboarding/KYC, client setup, entitlements, communications, service), and how technology enables these processes. Experience with integration patterns and tooling (APIs, messaging, file‑based integration) and/or identity and access management concepts. Product/platform development experience, ideally on client‑facing platforms (portals, CRM, onboarding tooling) with a focus on measurable client outcomes. Experience with service management and operational readiness (incident/problem/change, BAU handover, runbooks/knowledge base). Enterprise reporting and analytics (e.g., Power BI), including defining KPIs/MI for client experience, onboarding throughput and service performance. Excellent verbal and written communication skills, including workshop facilitation and producing clear documentation for both business and technical audiences. Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.

Conduct Rules Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Act to deliver good outcomes for retail customers

Company Values Respect – Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity – Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do – our clients expect this and we demand it of ourselves. Collaborative – We work in teams—open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People – Our people are the basis of our competitive advantage. We look to “grow our own” and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble – Our size and flexibility is an advantage. We are big enough to support our client’s various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non‑bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.