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- Tasks: Provide technical support for trading and back-office platforms, ensuring smooth operations.
- Company: Join Marex Group, a leading global financial services platform with a diverse team.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that drives innovation in financial technology.
- Qualifications: Experience in Windows/Linux OS, SQL, and a passion for problem-solving.
- Other info: Flexible work environment with a focus on collaboration and career development.
The predicted salary is between 36000 - 60000 £ per year.
Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions.
The Technology Department delivers differentiation, scalability and security for the business. Reporting to the CTO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile 'streams' aligned to specific business areas.
The Support function provides technical support for all applications. The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business-aligned Support teams that specialise in maintaining their business stream's applications. The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications.
The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group.
Responsibilities:- Provide support for all trading and back-office platforms offered by Marex to both internal and external client base.
- Support business users offering second- and third-line support.
- Knowledge of scripting language (PowerShell, Python...).
- Manage new system analysis and implementation.
- Provide incident management per ITIL standards.
- Liaison between technology department and business groups to communicate system changes.
- Manage process and trading system documentation in existing template; produce and regularly maintain to a high standard.
- Ensure active tasks retain focus through workflow and prioritisation awareness.
- Manage vendor system upgrades and implementation.
- Manage exchange relationships and project manage mandatory upgrades.
- Manage technical client on-boarding.
- Complete exchange reporting and compliance audits.
- Manage client technical requirements within Marex technology department.
- Complete monthly transactional and volume reporting across all systems.
- Solid background in Windows, Linux/Unix OS, including one of the following: SQL, PostgreSQL, MongoDB, Oracle.
- Must be able to work under demanding conditions with a calm demeanour.
- Experience gained in a financial services background, ideally finance.
- Ability to work as part of a team in an environment with changing expectations.
- Proven ability to show a proactiveness in picking up issues and improving existing processes.
- Process-driven and systematic mindset.
- Experience with ITIL and change management processes.
- Excellent documentation, communication, and organisational skills.
- Ability to build strong relationships with Application Development teams and business sponsors.
- General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC.
- Experience in exchange and vendor management.
- Knowledge of server-side infrastructure and admin tools.
- Ability to work shift patterns (if required).
- Good to have knowledge of FIX Messaging protocol, including support experience.
- Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets.
- Experience in technical onboarding of new APIs and systems.
- Prior experience in a support role, liaising directly with clients in a technical capacity.
- Desirable – Bachelor's degree in any relevant field.
- Excellent verbal and written communication skills.
- A collaborative team player, approachable, self-efficient and influences a positive work environment.
- Demonstrates curiosity.
- Resilient in a challenging, fast-paced environment.
- Excels at building relationships, networking and influencing others.
- Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness.
If you're forging a career in this area and are looking for your next step, get in touch! Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all.
Application Support Analyst (VN2280) in London employer: Marex Group
Contact Detail:
Marex Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst (VN2280) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with Marex employees on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by understanding Marex's services and how your skills fit in. Be ready to discuss your experience with trading systems and incident management – show us you know your stuff!
✨Tip Number 3
Practice your problem-solving skills! We love candidates who can think on their feet. Consider common issues in application support and how you'd tackle them – it’ll impress during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Marex team. Don’t miss out!
We think you need these skills to ace Application Support Analyst (VN2280) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Application Support Analyst role. We want to see how your background aligns with what we do at Marex!
Showcase Your Technical Skills: Don’t forget to mention your knowledge of scripting languages like PowerShell or Python, as well as your experience with databases. We’re looking for someone who can hit the ground running, so let us know what you’ve got!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate clarity!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marex Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Linux/Unix OS, and databases like SQL or PostgreSQL. Be ready to discuss how you've used these technologies in past roles, especially in a financial services context.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've taken ownership of issues and driven them to resolution. Highlight your experience with incident management and ITIL standards, as this will demonstrate your ability to handle the demands of the role.
✨Communicate Like a Pro
Since you'll be liaising between tech teams and business groups, practice explaining complex technical concepts in simple terms. Good communication skills are key, so think of scenarios where you've successfully built relationships and influenced others.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to work under pressure and manage multiple tasks. Prepare to discuss how you prioritise tasks and maintain focus, especially in a fast-paced environment like Marex.
