Graduate Trainee, Technology Application Support

Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions.

This graduate role is based in the Application Support team aligned to a business division. The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments.

Role Summary:

• Learn the fundamentals on the job and build experience over time to take on analyst-level capabilities.
• Take ownership of issues and provide procedural and technical support to various teams and internal/external stakeholders.
• Drive resolution of day-to-day issues, managing incidents and outages to resolution.
• Work in close partnership with infrastructure teams, the service desk and the wider IT function.

Overall Responsibilities:

• Regularly monitor and validate the quality, accuracy, and timeliness of application issues, identifying and troubleshooting any discrepancies or issues.
• Support the integration of third-party feeds into internal systems.
• Provide first-line support for some trading and back-office platforms offered by Marex to both internal and external client base.
• Liaise between technology department and business groups to communicate system changes.
• Manage process and trading system documentation; produce and regularly maintain to a high standard.
• Oversee user account creation, modifications, and deactivation for systems, ensuring proper access controls and permissions in line with security protocols and user roles.
• Ensure active tasks retain focus through workflow and prioritisation awareness.
• Assist with compliance audits.

Standard Responsibilities for all Roles:

• Ensuring compliance with the company’s regulatory requirements under the FCA.
• Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
• Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
• Comply with the FCA’s Code of Conduct.
• Report any breaches of policy to Compliance and/or your supervisor as required.
• Elevate risk events immediately.
• Provide input to risk management processes, as required.

Skills and Experience:

• Degree educated – ideally in Business Information Systems or related.
• Understanding of database management systems (SQL), basic programming languages (e.g., Python, Java), PowerShell, Splunk and operating systems (Windows).
• Ability to diagnose and resolve technical issues, working with both business and technical teams to find solutions.
• Strong verbal and written communication abilities for interacting with internal teams, external stakeholders, and users.
• Ability to perform to a high level of accuracy when dealing with system configurations, logs, and identifying potential issues in trading systems.
• Willingness to pick up new tools, technologies, and industry-specific knowledge in a fast-paced environment.
• Ability to work in a collaborative team setting, including supporting different departments such as development, trading, and business analysis.
• Familiarity with incident tracking systems (e.g., ServiceNow, JIRA) and ability to manage issues through their lifecycle while adhering to SLAs.
• Experience/knowledge of working in a regulated environment and knowledge of the risk and compliance requirements associated with this.
• A collaborative team player, approachable and influences a positive work environment.
• Resilient in a challenging, fast-paced environment.
• Excels at building relationships, networking and influencing others.
• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness.

Company Values:

• Respect – Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm.
• Integrity – Doing business the right way is the only way.
• Collaborative – We work in teams – open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork.
• Developing our People – Our people are the basis of our competitive advantage.
• Adaptable and Nimble – Our size and flexibility is an advantage.

Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company.