Marella Cruises is seeking a Customer Experience & Insights Manager to champion the voice of the customer across the business and transform feedback into actionable insights that improve the guest journey, from inspiration to post-holiday reflection.
You will analyse satisfaction across the fleet, identify trends, and design initiatives with shoreside, onboard teams and partners to strengthen guest loyalty through insight-led action.
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Guest Experience & Insights Lead - Hybrid | Travel Benefits in Honiton employer: Marella Cruises
Marella Cruises is an exceptional employer, offering a dynamic work environment aboard the MARELLA DISCOVERY where you can thrive in a multicultural setting. With a strong emphasis on employee growth and development, we provide comprehensive training and support to ensure your success as a Security Supervisor. Enjoy the unique advantage of working at sea, with opportunities to explore diverse ports while being part of a dedicated team committed to safety and excellence.
