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- Tasks: Lead and optimise service operations, ensuring excellent customer delivery and relationships.
- Company: Join JBT Marel, a global leader in food processing solutions.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Why this job: Make a real impact on customer satisfaction and service excellence.
- Qualifications: Experience in service operations leadership and strong communication skills.
- Other info: Opportunity for career growth in a dynamic, innovative company.
The predicted salary is between 36000 - 60000 £ per year.
JBT Marel is looking for an experienced and customer-focused Service Manager to lead and optimise our service operations in the UK & Ireland. This role is central to ensuring excellent service delivery, strong customer relationships, and continuous improvement across our installed base.
We’re seeking a confident leader who combines operational discipline with a customer-first mindset — someone who can build high-performing service teams, manage priorities under pressure, and deliver outstanding customer outcomes while maintaining the highest safety and compliance standards.
What you’ll be doing- Act as the primary contact for service requests, customer escalations and service-related issues, ensuring clear communication & timely updates.
- Oversee end-to-end service delivery, ensuring responsiveness, quality execution, and customer satisfaction.
- Coordinate resolution of complex service cases, managing escalation paths and ensuring swift follow-up until closure.
- Overlook planning, service allocation and service resources to ensure optimal coverage, efficiency & delivery against customer expectations.
- Ensure service operations are executed safely and in line with company policies, industry standards, and compliance requirements.
- Drive commercial performance through service contract renewals, follow-up after service visits, and collaboration with Service Sales on upgrades and opportunities.
- Ensure accurate documentation and reporting, including service requests, service records, inspection reports, and contractual obligations.
You are a strong people leader who thrives in customer-facing environments and takes pride in delivering high-quality service. You build trust quickly, communicate clearly, and bring structure to complex operational situations. You are motivated by continuous improvement, coaching teams to succeed, and ensuring customers get the best possible experience with their JBT Marel installed base.
You’ll bring- Strong customer-centric communication skills, with the ability to manage expectations professionally and effectively.
- Proven capability to manage service delivery operations, balancing urgency, quality, and resource planning.
- Strong problem-solving skills, with confidence in handling escalations and complex service challenges.
- Leadership capability to develop teams, coach performance, and build a culture of service excellence.
- A strong commitment to safety, compliance, and operational discipline across all service activities.
- A continuous improvement mindset, using customer feedback and performance data to strengthen service processes.
- Strong collaboration skills to work cross-functionally with Service Sales, Operations, and other internal stakeholders.
- Demonstrated experience in service operations leadership, preferably within industrial, automation, or food processing environments.
- Experience managing customer escalations, service performance, and field resource planning.
- Strong understanding of service processes, reporting, and contract execution.
- Proven experience leading and developing teams.
- Familiarity with service KPIs, customer satisfaction measures, and operational improvement initiatives.
- Strong written and spoken English (additional languages are an advantage).
- Valid driving licence (if required for the role).
- A key leadership role in a global organisation with a strong service culture.
- The opportunity to directly influence customer satisfaction, service performance, and operational excellence.
- A collaborative environment with strong cross-functional engagement and international teamwork.
- Professional development opportunities in leadership, service operations, and continuous improvement.
- Competitive salary and attractive employee benefits.
- A culture built on unity, innovation, and excellence.
- The chance to lead a customer-focused team and make a visible impact.
JBT Marel is a global leader in food processing solutions, committed to driving innovation, sustainability, and operational excellence across the industry. With teams worldwide, we work together to ensure safe, efficient, and responsible food production for our customers and communities.
If you’re ready to lead service operations, build strong customer partnerships, and drive service excellence, we’d love to hear from you.
Service Manager UK & Ireland in Livingston employer: Marel
Contact Detail:
Marel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager UK & Ireland in Livingston
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Service Manager role.
✨Tip Number 2
Prepare for interviews by researching JBT Marel and understanding their service culture. Think about how your experience aligns with their values and be ready to share specific examples of how you've delivered outstanding customer outcomes in the past. We want to see that passion!
✨Tip Number 3
Practice your communication skills! As a Service Manager, you’ll need to manage expectations and handle escalations effectively. Role-play common scenarios with a friend or mentor to build your confidence and ensure you can articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar. Remember, we’re all about building strong relationships here at StudySmarter!
We think you need these skills to ace Service Manager UK & Ireland in Livingston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Manager role. Highlight your customer-centric communication skills and any leadership experience you have in service operations.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about service excellence. Share specific examples of how you've managed service delivery and built strong customer relationships in the past.
Showcase Problem-Solving Skills: In your application, mention instances where you've successfully handled escalations or complex service challenges. We love seeing how you approach problem-solving and continuous improvement!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Marel
✨Know Your Service Operations
Familiarise yourself with the key aspects of service operations, especially in the industrial or food processing sectors. Be ready to discuss your previous experiences managing service delivery and how you ensured customer satisfaction.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership capabilities. Think about times when you developed teams or improved service processes. This role requires a strong people leader, so demonstrate how you've built high-performing teams in the past.
✨Master the Art of Communication
Since this role involves acting as the primary contact for service requests and escalations, practice articulating your thoughts clearly. Be prepared to discuss how you manage customer expectations and handle complex service challenges.
✨Emphasise Continuous Improvement
Be ready to talk about how you've used customer feedback and performance data to drive improvements in service operations. Highlight any specific initiatives you've led that resulted in enhanced service delivery or customer satisfaction.
