Senior QC IT System Analyst - Maternity Cover (12 Months) in Billingham

FUJIFILM Diosynth Biotechnologies is a dynamic global company focused on combining technical leadership in cell culture, microbial fermentation, and gene therapies with world-class cGMP manufacturing facilities to advance tomorrow's medicines. With sites in Billingham & Wilton UK, Hillerød Denmark, North Carolina, and Texas USA, the size and breadth of our business will open up huge opportunities for you, whether you want to move to a different role in the UK, relocate, or progress and take on more responsibility.

As a QC IT application system manager, you will be responsible for operations and maintenance of the systems in your domain, particularly Labware LIMS and Empower. Your key objective will be to continuously improve business operations and ensure compliance/alignment between the different requirements at different levels and from different stakeholders of the organization. You will be the lead site contact to the vendors and responsible for coordinating all updates to the systems, reporting and tracking technical issues, and proactively managing licenses of the systems. You will also be responsible for second-level support of the system, maintaining a knowledge base for first-level support, as well as promoting best practices in the applications' utilisation.

Role & Responsibilities:

• Provision of timely and effective support to ensure the satisfaction of internal customers.
• Responsible for ensuring the reliability, availability, and security of systems/technologies under your management.
• Keeping up to date with technological advancements and implementing system and process improvements in your area.
• Adherence to ITIL or relevant IT service management (ITSM) frameworks is expected, along with the responsibility for documenting and refining IT processes to increase operational efficiency and effectiveness.
• Compile technology-related documentation for GxP and critical IT technologies.
• Participate in system validation and testing processes as required.
• Manage or contribute to IT projects, ensuring they meet deadlines and stay within budget.
• Establishing and maintaining relationships with technology vendors and service providers.
• Oversee day-to-day operations, providing guidance and support to up to 3 direct reports.
• Foster a collaborative and high-performance culture within the team.
• Establish key performance indicators (KPIs) to measure success and drive continuous improvement.
• Provide regular reports and updates to senior management.
• All other duties as assigned, including but not limited to, supporting and administering any applications that are added to the Technical Operations QC IT group portfolio.

Qualifications:

• Bachelor's degree in a related discipline (IT or Computer Science) is required.
• 5+ years of experience in the IT field and/or pharmaceutical industry with knowledge of Computer Systems Validation.
• 5+ years of relevant experience, demonstrating strong leadership capabilities in managing teams and projects.
• Proven experience designing, installing, and testing IT systems.
• Proven experience administering Labware LIMS and Empower applications.
• Pharmaceutical experience is required.
• Proven experience working and/or managing IT projects.

Preferred For The Role:

• Additional certifications relevant to the role are desirable (e.g., Labware LIMS or Waters Empower Administration course completion).
• Experience working in QC and QA processes is an advantage.

Who you are:

The ideal candidate has a collaborative attitude with the willingness to work with global peers and cross-functional teams toward Company and department goals. You can prioritise and work autonomously based on common goals and objectives. You have a strong analytical mind, eye for detail, and problem-solving skills. You have a natural drive for simplification and a quality mindset. You are willing to learn new things and drive solutions.

Knowledge, Skills And Abilities:

• Excellent oral and written communications skills and fluency in English.
• Strong analytical skills.
• High sense of responsibility.
• Working knowledge of software maintenance in a regulated environment.
• Documented ISO and cGMP understanding and knowledge of GAMP.

Why work with us?

• Competitive salary plus company bonus scheme.
• 35 days of holiday, plus bank holidays.
• Salary Sacrifice scheme offering healthcare, bikes, dental etc.
• Generous pension scheme.
• Free parking and electric charging points.