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- Tasks: Engage with customers on social media and enhance their experience with Marco's Franchising.
- Company: Join a dynamic team at Marco's Franchising, focused on customer satisfaction.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in customer experiences while working with a fun, innovative team.
- Qualifications: Bachelor’s degree and 2-5 years in customer service or related fields.
- Other info: Flexible hours with opportunities to develop new marketing strategies.
The predicted salary is between 36000 - 60000 £ per year.
This Associate Manager will play an active role in assisting with customer experience resolution related to providing the best guest experience for Marco’s Franchising, LLC. This includes responding to customer issues primarily in social media, but also phone and email, and acting as the liaison with operations, MSIT and franchisees to ensure issue resolution. Additionally, this role supports functions that are related to Customer Experience enhancements, new technologies, analysis and programs that deploy across marketing channels and consumer touchpoints.
- Assist with reputation management of social channels to ensure a good customer experience
- Support Operations and Franchisees with guest experience resolution
- Assist with managing the relationship with Marco’s social platform partner
- Assist with Customer Service phone and email channels when needed
- Collaborate on development of new marketing channels and communications
- Help with monthly analytics, refining and establishing processes to improve guest experience
- Must be available select evenings and weekends to review/respond to customer issues
Education and/or Work Experience Requirements
- Required
- Bachelor’s degree in Business, Marketing, Communications, or related field
- 2 to 5 years of experience in customer service
- Microsoft Office-Word, Excel, and PowerPoint
- Preferred
- Experience in reputation management or customer service
- Experience in social media platforms
- Strong organizational and time management skills
- Independent thinker with the ability to prioritize work and creatively solve problems
- Willingness to follow processes in place, and provide suggestions for process improvements
- High levels of personal accountability
- Strong/clear written and presentation communication skills
- Ability to handle multiple projects with various timelines
- Ability to demonstrate compassion, patience, and attentiveness to customer needs
Associate Manager Social Media- Customer Experience (REMOTE) in Cardiff employer: Marco's Franchising, LLC
Contact Detail:
Marco's Franchising, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Manager Social Media- Customer Experience (REMOTE) in Cardiff
✨Tip Number 1
Get your social media game on point! Since this role is all about engaging with customers online, make sure your profiles are polished and professional. Show off your skills by sharing relevant content or insights that highlight your understanding of customer experience.
✨Tip Number 2
Network like a pro! Reach out to current or former employees at Marco’s Franchising, LLC through LinkedIn. A friendly chat can give you insider info about the company culture and what they really value in a candidate.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle specific customer issues or improve guest experiences. Use real-life examples from your past roles to showcase your problem-solving skills and creativity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team and ready to dive into the world of customer experience.
We think you need these skills to ace Associate Manager Social Media- Customer Experience (REMOTE) in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Associate Manager Social Media. Highlight your experience in customer service and social media management, and don’t forget to sprinkle in some relevant keywords from the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about enhancing customer experiences and how your skills align with our needs. Keep it engaging and personal – we want to get to know you!
Showcase Your Skills: Don’t just list your skills; demonstrate them! If you’ve got experience in reputation management or analytics, share specific examples of how you’ve used these skills to improve customer satisfaction in previous roles.
Apply Through Our Website: We love it when you apply directly through our website! It makes the process smoother for both of us. Plus, you’ll get to see all the other amazing opportunities we have at StudySmarter while you’re at it!
How to prepare for a job interview at Marco's Franchising, LLC
✨Know Your Social Media Stuff
Make sure you brush up on the latest trends and best practices in social media management. Be ready to discuss how you've handled customer interactions on these platforms before, as this role heavily relies on your ability to engage with customers online.
✨Showcase Your Customer Service Skills
Prepare examples of how you've resolved customer issues in the past. Highlight your experience in managing customer expectations and enhancing their experience, especially in a fast-paced environment like social media.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific customer complaints or situations. Think through potential scenarios related to reputation management and customer service, and have your responses ready to demonstrate your problem-solving skills.
✨Demonstrate Your Analytical Side
Since the role involves analytics, be prepared to discuss how you've used data to improve customer experiences in previous roles. Bring examples of how you've refined processes based on your findings, showing that you're not just reactive but proactive in enhancing customer satisfaction.
