At a Glance
- Tasks: Welcome guests and ensure a memorable five-star experience during their stay.
- Company: Marcliffe Hotel, a luxury Scottish 5-star destination in a beautiful natural setting.
- Benefits: Competitive pay, employee discounts, free meals, and opportunities for career growth.
- Other info: Dynamic role with a focus on personal development and recognition.
- Why this job: Join a passionate team and create unforgettable experiences for guests in a stunning location.
- Qualifications: Strong customer service skills and ability to work well in a team.
The predicted salary is between 22000 - 26000 £ per year.
Marcliffe Hotel is looking for a friendly, professional and well-presented Front of House Porter to join the team. As the first and last point of contact when guests arrive and leave the hotel, the Front of House Porter will provide a warm and friendly welcome to all guests and ensure they have a unique and memorable five-star luxury experience throughout their visit.
ABOUT MARCLIFFE
A couthy character nestled in eight acres of nature. A place woven into the fabric of the North East of Scotland. A country hideaway on the edge of the city steeped in stories. Marcliffe is an elevated, luxury Scottish 5-star hotel destination wrapped in warmth and wonder, where traditions are cherished and memories feel timeless. Situated on the doorstep of scenic Royal Deeside, the hotel offers the perfect place to explore the very best of Aberdeen and Aberdeenshire.
ABOUT THE ROLE
- Provide warm welcome and anticipation of guest needs throughout their stay through to departure and cater to those who require extra assistance and attention.
- Ensure regular and VIP guests are receiving appropriate service and ensure their requests are carried out.
- Cater to guests who require extra assistance and attention.
- Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.
- Work in collaboration with all other departments to ensure accurate reservation and function details are known (rooms, restaurant, bar & functions) for efficient guest services and set up.
- Support all operational teams in the accurate and timely set-up of meeting rooms and function areas.
- Provide accurate wait times and escort guests in a friendly and professional manner to the dining and bar areas.
- Deliver room service to guests.
- Assist with luggage and other equipment (golf clubs etc.).
ABOUT YOU
- Customer service focused with ability to relate well to all hotel guests and employees.
- Driven, charismatic, passionate, and proactive with a hands-on approach.
- Personable, highly empathetic, self-motivated, and able to work independently.
- Ability to multi-task and learn quickly.
- Good command of the English language is essential, both written and verbal.
- Excellent communication skills and the ability to work well with others in a team.
- Professional in demeanour and presentation.
- Strong organisation time management skills, attention to detail.
- Adaptable, innovative and flexible to business demands.
- Operate effectively in a fast-paced environment and make informed and considered decisions.
- Delegate and/or escalation to ensure effective customer service.
BENEFITS & REWARDS
We believe in rewarding our team and creating a positive working environment. In return, you can expect:
- Competitive hourly rate
- Employee discount on dining and stays
- On-site parking
- Complimentary staff meals and uniform
- Monthly Employee of the Month recognition
- Gratuities (shared monthly through Tronc)
- Comprehensive training and clear opportunities for progression
Porter employer: Marcliffe Hotel Limited
Marcliffe Hotel is an exceptional employer that prioritises a warm and welcoming work culture, making it an ideal place for those passionate about delivering five-star luxury experiences. With competitive pay, employee discounts, and comprehensive training, staff are encouraged to grow and thrive in their roles while enjoying the beautiful surroundings of Royal Deeside. Join a team that values recognition and camaraderie, ensuring every day at work feels rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Porter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Marcliffe Hotel Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Marcliffe Hotel Limited
Don't be shy about reaching out to Marcliffe Hotel Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Porter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Marcliffe Hotel Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Marcliffe Hotel Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
