At a Glance
- Tasks: Lead the creation of engaging experiences and partnerships that enhance guest engagement.
- Company: Join Marcliffe, a luxury hotel known for its innovative approach to hospitality.
- Benefits: Enjoy team discounts, a creative role, and the chance to shape unique experiences.
- Other info: Collaborate with a passionate team and explore exciting opportunities in the local market.
- Why this job: Make a real impact in a dynamic environment while developing your creative ideas.
- Qualifications: Experience in luxury hospitality or events, with strong commercial awareness and creativity.
The predicted salary is between 31500 - 38500 £ per year.
Marcliffe is looking for a creative and commercially minded Head of Experiences to join our Sales & Events team on a fixed-term basis to provide maternity cover. This is an exciting opportunity to play a key role in developing Marcliffe’s experience offering, creating new ideas, partnerships and activations that engage guests, drive revenue and strengthen our position within the local and wider hospitality market.
Reporting to the Director of Sales, you will lead the development and delivery of an engaging calendar of experiences, working closely with teams across the hotel to bring ideas to life. This is a hands-on role with plenty of scope for creativity, new development and commercial thinking.
If you’re someone who enjoys spotting opportunities, building relationships and turning ideas into experiences that people want to enjoy, we’d love to hear from you.
The opportunity
As Head of Experiences, you will develop and deliver Marcliffe’s experience strategy, identifying opportunities across hospitality, events, lifestyle and the local market. Working closely with the Director of Sales and wider hotel team, you will create experiences, packages and partnerships that enhance guest engagement while contributing to the commercial performance of the business. You’ll have the opportunity to bring new ideas to the table, explore emerging trends and help shape an evolving programme of experiences as Marcliffe continues to develop.
Key responsibilities
- Develop and deliver Marcliffe’s experience strategy and annual calendar of events, activations and experiences.
- Identify new and emerging opportunities within the hospitality, lifestyle and experience sectors.
- Develop commercially viable experiences, packages and partnerships that drive guest engagement, footfall and revenue.
- Work closely with Food & Beverage, Spa, Front Office, Operations and other departments to develop and deliver integrated experiences.
- Build and maintain strong relationships with local businesses, suppliers, partners and stakeholders.
- Lead the planning and execution of experience-led initiatives, ensuring a seamless and engaging guest experience.
- Monitor guest feedback, commercial performance and market trends to continually refine and improve the experience offering.
- Represent Marcliffe at relevant networking events, industry functions and within the local community.
- Work closely with the Director of Sales to identify local and regional business opportunities.
- Manage experience-related budgets, costs, margins and return on investment, working alongside the Financial Controller.
- Ensure all experiences reflect Marcliffe’s brand identity and SHINE values.
- Support the wider Sales & Events team with enquiries, event coordination and departmental administration as required.
- Drive accommodation as a key revenue stream, staying ahead of market trends, developing targeted promotions, and identifying opportunities to maximise occupancy and revenue.
About you
You’ll be a creative and commercially astute individual with a genuine interest in hospitality, experiences and developing new ideas. You may have experience within luxury hospitality, events, experiences, lifestyle, tourism or a related environment, with a proven ability to develop and deliver successful programmes or initiatives.
We’re looking for someone with:
- Proven experience within luxury hospitality, events, experiences or a lifestyle-led environment.
- A strong understanding of the local marketplace and experience economy.
- A creative, innovative and forward-thinking approach.
- Strong commercial awareness, including experience managing budgets and understanding revenue and profitability.
- Excellent communication, networking and relationship-building skills.
- Experience developing partnerships and working with a range of stakeholders.
- The ability to work collaboratively across multiple departments and influence at all levels.
- Strong organisational skills and excellent attention to detail.
- A proactive, hands-on approach with the ability to manage multiple projects and priorities.
- A genuine passion for creating thoughtful and engaging guest experiences.
- A commitment to Marcliffe’s SHINE values.
Why join Marcliffe?
This is an opportunity to join an exciting and innovative team and play an important role in developing the next phase of Marcliffe’s experience offering. As maternity cover, you’ll have the opportunity to take ownership of an established area of the business while bringing your own ideas, creativity and perspective to the role. There is scope to develop new experiences, build partnerships and explore opportunities across the local and wider market.
As part of the Sales & Events team, you’ll work closely with colleagues across the hotel and have the opportunity to make a visible contribution to both guest experience and commercial performance.
In return, we offer:
- A creative and varied role with genuine scope to develop new ideas.
- The opportunity to shape and grow Marcliffe’s experience programme.
- The chance to work collaboratively across an established and experienced hotel team.
- A fixed-term maternity cover position within a well-established independent luxury hotel.
- An environment that encourages new development, creativity and commercial thinking.
- Fantastic team discounts across our outlets, giving you the opportunity to enjoy Marcliffe’s food, drink and experiences as part of the team.
If you’re ready to bring your ideas, experience and commercial mindset to a role where you can make a real contribution, we’d love to hear from you.
Head of Experiences (Maternity Cover) employer: Marcliffe Hotel Limited
Marcliffe Hotel Limited is an exceptional employer, offering a vibrant work culture that prioritises employee satisfaction and growth. Located in the picturesque Aberdeen City, we provide our team with comprehensive training and development opportunities, ensuring that every staff member can thrive in their role while delivering outstanding service to our guests. Join us for a rewarding career where your contributions are valued and recognised in a luxurious hospitality environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Experiences (Maternity Cover)
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Head of Experiences (Maternity Cover)
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Marcliffe Hotel Limited
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Marcliffe Hotel Limited. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
