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- Tasks: Welcome guests and ensure a memorable five-star experience during their stay.
- Company: Marcliffe Hotel, a luxury Scottish 5-star destination with a warm atmosphere.
- Benefits: Competitive pay, employee discounts, free meals, and clear progression opportunities.
- Other info: Enjoy a supportive work culture with recognition and training to help you grow.
- Why this job: Join a passionate team and create unforgettable experiences for guests in a stunning location.
- Qualifications: Customer service skills, strong communication, and ability to multitask in a fast-paced environment.
The predicted salary is between 20000 - 25000 £ per year.
Marcliffe Hotel is looking for a friendly, professional and well-presented Front of House Porter to join the team. As the first and last point of contact when guests arrive and leave the hotel, the Front of House Porter will provide a warm and friendly welcome to all guests and ensure they have a unique and memorable five-star luxury experience throughout their visit.
ABOUT MARCLIFFE
A couthy character nestled in eight acres of nature. A place woven into the fabric of the North East of Scotland. A country hideaway on the edge of the city steeped in stories. Marcliffe is an elevated, luxury Scottish 5-star hotel destination wrapped in warmth and wonder, where traditions are cherished and memories feel timeless. Situated on the doorstep of scenic Royal Deeside, the hotel offers the perfect place to explore the very best of Aberdeen and Aberdeenshire.
ABOUT THE ROLE
- Provide warm welcome and anticipation of guest needs throughout their stay through to departure and cater to those who require extra assistance and attention.
- Ensure regular and VIP guests are receiving appropriate service and ensure their requests are carried out.
- Cater to guests who require extra assistance and attention.
- Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.
- Work in collaboration with all other departments to ensure accurate reservation and function details are known (rooms, restaurant, bar & functions) for efficient guest services and set up.
- Support all operational teams in the accurate and timely set-up of meeting rooms and function areas.
- Provide accurate wait times and escort guests in a friendly and professional manner to the dining and bar areas.
- Deliver room service to guests.
- Assist with luggage and other equipment (golf clubs etc.).
ABOUT YOU
- Customer service focused with ability to relate well to all hotel guests and employees.
- Driven, charismatic, passionate, and proactive with a hands-on approach.
- Personable, highly empathetic, self-motivated, and able to work independently.
- Ability to multi-task and learn quickly.
- Good command of the English language is essential, both written and verbal.
- Excellent communication skills and the ability to work well with others in a team.
- Professional in demeanour and presentation.
- Strong organisation time management skills, attention to detail.
- Adaptable, innovative and flexible to business demands.
- Operate effectively in a fast-paced environment and make informed and considered decisions.
- Delegate and/or escape to ensure effective customer service.
BENEFITS & REWARDS
We believe in rewarding our team and creating a positive working environment. In return, you can expect:
- Competitive hourly rate
- Employee discount on dining and stays
- On-site parking
- Complimentary staff meals and uniform
- Monthly Employee of the Month recognition
- Gratuities (shared monthly through Tronc)
- Comprehensive training and clear opportunities for progression
Front of House Porter employer: Marcliffe Hotel Limited
Contact Detail:
Marcliffe Hotel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Porter
✨Tip Number 1
First impressions matter, so when you walk into that interview, make sure you're dressed to impress! A smart appearance shows you're serious about the role and ready to represent Marcliffe's five-star service.
✨Tip Number 2
Be prepared to chat about your customer service experiences. Think of specific examples where you've gone above and beyond for guests. This will show us that you have the passion and proactive attitude we're looking for!
✨Tip Number 3
Don't forget to ask questions during your interview! It shows you're genuinely interested in the role and the hotel. Plus, it gives you a chance to find out if Marcliffe is the right fit for you too.
✨Tip Number 4
After your interview, send a quick thank-you note or email. It's a nice touch that keeps you fresh in our minds and shows your enthusiasm for joining the Marcliffe team. We love a bit of initiative!
We think you need these skills to ace Front of House Porter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values at Marcliffe.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've provided excellent customer service or worked in a fast-paced environment, as these are key for the Front of House Porter role.
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear language, check your spelling and grammar, and ensure your presentation reflects the high standards we uphold at Marcliffe.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team!
How to prepare for a job interview at Marcliffe Hotel Limited
✨Know the Hotel Inside Out
Before your interview, make sure you research Marcliffe Hotel thoroughly. Familiarise yourself with its amenities, services, and local attractions. This will not only impress the interviewers but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Customer Service Skills
As a Front of House Porter, your role revolves around customer service. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to anticipate needs and provide a warm welcome, as this is crucial for creating memorable experiences.
✨Dress to Impress
Presentation matters in hospitality. Dress smartly and professionally for your interview to reflect the five-star standard of Marcliffe Hotel. A polished appearance shows that you understand the importance of first impressions, which is key in your potential role.
✨Practice Your Communication Skills
Excellent communication is vital for this position. Practice speaking clearly and confidently about your experiences. You might even want to role-play common scenarios you could face as a Front of House Porter, such as greeting guests or providing information about the hotel.