At a Glance
- Tasks: Manage a busy reception, handle queries, and ensure visitor safety.
- Company: High-achieving secondary school in Slough with a strong community focus.
- Benefits: Competitive salary, professional training, and a supportive work environment.
- Other info: Enjoy a balanced workload and opportunities for continuous professional development.
- Why this job: Be the welcoming face of the school and make a difference in student lives.
- Qualifications: Experience in reception or administration, strong communication skills, and basic IT literacy.
The predicted salary is between 31537 - 33699 £ per year.
Start Date: September 2026
Contract: Full-time, Permanent (Term-Time Only)
Salary: Paid to scale (Support Staff Framework, Fringe Weighting)
The Role
A high-achieving Secondary School in Slough is seeking a professional, reliable, and exceptionally well-presented School Receptionist & Front of House Coordinator to manage their busy visitor hub. This vital position serves as the primary gateway to the school, making it an excellent opportunity for an experienced receptionist, clerical professional, or corporate front-of-house specialist looking to work within a highly collaborative school framework.
The successful candidate will take full ownership of the daily reception operations, acting as the principal point of contact for parents, visiting external professionals, and members of the regional community. Primary responsibilities include:
- Managing the busy main switchboard
- Routing telephone queries efficiently
- Operating the school's digital access control software to manage visitor security logs
- Handling initial student attendance queries
- Managing incoming and outgoing mail logistics
- Coordinating the centralized reception email inbox
- Assisting the wider administrative team with essential data entry, typing tasks, and student medical room logging routines when required
You will uphold absolute safety parameters by ensuring all site visitors are cross-referenced with statutory safeguarding logs and issued appropriate identification tracking. A calm under pressure approach, superb interpersonal skills, and professional discretion are required to manage a busy reception desk effectively.
School Information
This is an 11 to 18 well-established School in Slough with an exceptional reputation for student wellbeing, community inclusion, and operational excellence. The school features modern, dedicated administrative suites and a beautifully modernised entrance and reception complex designed to welcome its diverse regional community.
The frontline support team enjoys a highly respected position within the faculty, and senior leaders actively prioritize balanced workloads, manageable operational duties, and funded pathways for continuous specialized professional training (including advanced safeguarding, customer relations, and first aid modules).
Requirements
- Previous practical experience in a front-of-house receptionist, switchboard operator, or corporate administration role
- Strong interpersonal and communication skills with a professional and welcoming telephone manner
- Basic IT literacy, with the ability to navigate digital logging platforms, manage emails, and update databases
- Clear understanding of basic health and safety protocols and visitor tracking security parameters
- Ability to prioritize tasks effectively in a fast-paced environment while maintaining an approachable presence
Application
To apply, please send your comprehensive CV as soon as possible.
School Receptionist – High-Achieving Secondary School in Slough employer: Marchant Recruitment
Marchant Recruitment is an excellent employer, offering a vibrant and supportive work culture that prioritises the professional growth of its staff. As a Nursery Teacher in Hillingdon, you will benefit from a collaborative team environment, opportunities for continuous development, and the chance to make a meaningful impact on young learners' lives in an Outstanding primary school setting.
StudySmarter Expert Advice🤫
We think this is how you could land School Receptionist – High-Achieving Secondary School in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marchant Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marchant Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace School Receptionist – High-Achieving Secondary School in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marchant Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Marchant Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marchant Recruitment!
How to prepare for a job interview at Marchant Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
