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Location: Berkshire (e.g., Reading, Slough, Bracknell)
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Salary: £28,000 – £35,000 per annum (Dependent on experience)
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Job Type: Full-Time / Permanent
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Sector: Information Technology / Education / Managed Support
About the Role
We are looking for a proactive and tech-savvy IT Technician to join a vibrant organization in Berkshire.
You will serve as the first point of contact for troubleshooting hardware, software, and network issues, ensuring that staff and users experience minimal downtime and maximum digital efficiency.
Key Responsibilities
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Helpdesk Support: Provide responsive 1st and 2nd line IT support, diagnosing and resolving hardware, software, printer, and network connectivity issues.
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System Maintenance: Set up, configure, and deploy new workstations, laptops, tablets, and interactive AV equipment.
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User Administration: Manage user accounts, password resets, and permission settings via Active Directory / Office 365.
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Network & Security: Assist with basic network troubleshooting, firewall checks, and ensuring antivirus and security patches are up to date.
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Documentation: Maintain an accurate inventory of IT assets and document recurring technical fixes for the knowledge base.
Requirements & Qualifications
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Experience: 1+ years of experience in an IT support, helpdesk, or technical technician role.
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Technical Knowledge: Strong working knowledge of Windows OS, Microsoft 365, basic networking (TCP/IP, DNS, DHCP), and hardware troubleshooting.
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Soft Skills: Excellent communication skills with a customer-first attitude and the ability to explain technical concepts to non-technical users.
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Qualifications: Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) or an IT-related degree/diploma are a strong advantage.
What We Offer
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Competitive salary matching your experience
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Excellent pension scheme and holiday allowance
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Hands-on training and opportunities for technical certification growth
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Friendly, collaborative working environment with modern tech infrastructure
How to Apply
Ready to take the next step in your IT career in Berkshire? Send your CV and a cover letter outlining your technical background to [Insert Email Address] or apply via [Insert Link].
Application Deadline: [Insert Date]
Are you looking to hire this IT Tech role for a school environment, or a corporate office setting in Berkshire?
IT Support Tech Wanted Immediately for Bustling Berkshire Academy in Reading employer: Marchant Recruitment
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