At a Glance
- Tasks: Provide 1st and 2nd line IT support to staff and pupils in a vibrant school.
- Company: Join a well-resourced school in Poole with a supportive IT team.
- Benefits: Competitive salary, full-time permanent role, and hands-on tech experience.
- Other info: Opportunity for career growth in a dynamic school environment.
- Why this job: Make a difference by ensuring reliable IT systems for education.
- Qualifications: Experience in IT support, strong troubleshooting skills, and good communication.
The predicted salary is between 31500 - 38500 £ per year.
Location: Poole, Dorset
Start Date: ASAP
Salary: Dependent on experience
Contract Type: Full-time, Permanent
About the School
An established and well-resourced school in Poole is looking for a confident and technically capable 2nd Line IT Support Technician to join its IT department. This is a fantastic opportunity for someone who enjoys troubleshooting, working with technology and providing hands‑on technical support.
About the Role
You will provide technical assistance across the school, helping ensure that staff and pupils have access to reliable IT systems and equipment.
Responsibilities will include:
- Providing 1st and 2nd line technical support for staff and pupils.
- Diagnosing and resolving hardware, software and network issues.
- Installing, configuring and maintaining computers, laptops and printers.
- Supporting Microsoft 365, Windows environments and user accounts.
- Assisting with network connectivity, servers and system updates.
- Maintaining IT equipment records and documenting technical issues.
The Ideal Candidate
- Previous experience in an IT support or technical support role.
- Experience providing 2nd line support is highly desirable.
- Good knowledge of Windows, Microsoft 365 and networking.
- Strong troubleshooting and problem‑solving skills.
- Excellent communication skills and a helpful approach to user support.
- School‑based IT experience would be advantageous.
An enhanced DBS check will be required in line with the role.
Tech-Savvy? Join A Brilliant School It Team In Dorset As A 2Nd Line Support Technician! in Poole employer: Marchant Recruitment
This welcoming Primary School in the London Borough of Sutton is an excellent employer, offering a nurturing and inclusive environment where staff are supported by strong leadership and collaborative relationships. With a commitment to professional development and a focus on creating a positive atmosphere for both employees and students, this role as Office Manager provides a unique opportunity to make a meaningful impact in the lives of children and their families while enjoying a fulfilling career in education.
StudySmarter Expert Advice🤫
We think this is how you could land Tech-Savvy? Join A Brilliant School It Team In Dorset As A 2Nd Line Support Technician! in Poole
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Marchant Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Marchant Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Marchant Recruitment!
✨Direct Apply to Marchant Recruitment
Let's not forget to apply directly through the Marchant Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Tech-Savvy? Join A Brilliant School It Team In Dorset As A 2Nd Line Support Technician! in Poole
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Marchant Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Marchant Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Marchant Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
