Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide desktop and network support while maintaining hardware for a tech-focused school.
- Company: A dynamic secondary school in Redbridge with a focus on technology.
- Benefits: Competitive Outer London salary, generous leave, and budget for technical certifications.
- Why this job: Join a supportive IT team and make a real difference in classroom technology.
- Qualifications: Experience in technical support and strong knowledge of Windows OS and networking.
- Other info: Opportunity to work with virtualisation and cloud services in a vibrant environment.
The predicted salary is between 36000 - 60000 £ per year.
A technology-focused secondary school in Redbridge is seeking a skilled and proactive ICT Support Analyst to join their technical team from January 2026.
Experience and Qualifications
- Proven experience providing technical support (hardware, software, networking) in a professional environment.
- Strong knowledge of Windows OS, Microsoft 365, and basic network troubleshooting.
- Ability to diagnose and repair desktop PCs, laptops, and peripheral hardware.
- Excellent customer service skills and ability to communicate technical issues clearly to non-technical staff.
School Information
- You will be part of a small, dedicated IT team responsible for supporting over 1,200 users and maintaining over 500 devices.
- The school offers an Outer London salary and excellent training opportunities, with a dedicated budget for you to pursue relevant technical certifications (e.g., CompTIA, Microsoft).
- Supportive IT team with dedicated budget for technical certification CPD.
- Outer London salary and generous annual leave entitlement.
- Opportunity to work with virtualisation and cloud services.
- Central role in managing classroom technology and user access.
Salary
Paid to Outer London Support Staff Scale (Competitive)
Application
To apply for this ICT Support Analyst position in Redbridge, please send your most up to date CV as soon as possible. Early applications are warmly encouraged.
ICT Support Analyst – Hardware & Network – Redbridge in Ilford employer: Marchant Recruitment
Contact Detail:
Marchant Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Support Analyst – Hardware & Network – Redbridge in Ilford
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech world, especially those who work in schools or educational settings. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Get your hands dirty with some practical experience. Volunteer for local schools or community projects where you can showcase your ICT skills. This not only boosts your CV but also gives you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for your interviews by brushing up on common technical questions related to hardware and networking. We recommend practising how to explain complex issues in simple terms, as you'll need to communicate effectively with non-tech staff.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our supportive IT team.
We think you need these skills to ace ICT Support Analyst – Hardware & Network – Redbridge in Ilford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ICT Support Analyst role. Highlight your experience with hardware, software, and networking, and don’t forget to mention any relevant certifications you have. We want to see how your skills match what we’re looking for!
Show Off Your Customer Service Skills: Since you'll be working with non-technical staff, it’s important to showcase your excellent customer service skills. Include examples of how you've communicated technical issues clearly in the past. We love seeing candidates who can bridge the gap between tech and everyday users!
Be Proactive in Your Application: Don’t just send in your CV and wait! If you have questions about the role or the school, feel free to reach out. Showing initiative can really set you apart from other candidates. We appreciate a proactive approach!
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed. Early applications are encouraged, so don’t delay! We’re excited to see what you bring to the table.
How to prepare for a job interview at Marchant Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and basic network troubleshooting. Be ready to discuss specific examples of how you've diagnosed and repaired hardware issues in the past. This will show that you're not just familiar with the tech, but that you can handle real-world problems.
✨Show Off Your Customer Service Skills
Since you'll be communicating with non-technical staff, practice explaining technical concepts in simple terms. Think of scenarios where you've had to break down complex issues for someone without a tech background. This will demonstrate your ability to connect with users and provide excellent support.
✨Familiarise Yourself with the School Environment
Research the school and its technology needs. Understand the challenges they might face with over 1,200 users and 500 devices. Showing that you’ve done your homework will impress the interviewers and help you tailor your answers to their specific context.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the IT team, the technologies they use, and the training opportunities available. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
