School Administrator - Primary School - Croydon

A welcoming primary school in Croydon is looking for a professional and organised School Administrator to join its busy administration team. This is a varied school office position for someone who enjoys working with people but is equally comfortable dealing with records, correspondence and day-to-day administration. You will help ensure the office runs smoothly and will be an important point of contact for parents, pupils, staff and visitors.

The school is looking for someone who can remain calm when the office becomes busy, maintain a high level of accuracy and provide a friendly but professional service.

School Information

The school is an established primary school in Torquay with a strong community focus. It aims to provide children with a safe, welcoming and well-organised environment where pupils can develop academically, socially and personally. The administration team supports almost every aspect of school life. From answering parent enquiries and maintaining pupil records to supporting attendance, admissions and school events, the office plays an important role in keeping the school organised. The successful candidate will work closely with the Headteacher, teachers, support staff and families. The school values staff who are reliable, approachable and willing to take responsibility for their work.

Key Responsibilities

• Welcoming parents, visitors and professionals to the school.
• Managing the reception area.
• Answering telephone calls.
• Taking and passing on accurate messages.
• Responding to general parent enquiries.
• Managing school correspondence.
• Responding to emails.
• Directing enquiries to appropriate staff.
• Maintaining accurate pupil records.
• Updating the school's management information system.
• Processing changes to pupil details.
• Supporting admissions administration.
• Supporting pupil starters and leavers.
• Assisting with attendance administration.
• Preparing letters and forms.
• Maintaining electronic and paper filing systems.
• Organising appointments and meetings.
• Preparing documentation for meetings.
• Supporting school trips and activities.
• Assisting with school events.
• Ordering office supplies.
• Monitoring stock levels.
• Supporting staff with general administrative requests.
• Maintaining accurate records of communication.
• Handling confidential information.
• Supporting the wider administration team.
• Keeping the reception and office environment organised.

The successful candidate will need to prioritise effectively. At the beginning of the school day, the office may be dealing with parents, children, staff and telephone enquiries simultaneously. You will need to manage these demands without allowing important administrative work to be overlooked.

Communication with Parents

The school office is often the first place parents go when they have a question. You may deal with enquiries about attendance, school trips, forms, appointments, uniform, letters or general arrangements. You should be able to provide straightforward information confidently while recognising when a matter needs to be referred to a teacher, pastoral colleague or senior leader. Some conversations may be sensitive, so patience and professionalism will be important.

Working with Pupils

As a primary school administrator, you will have regular contact with younger children. Pupils may visit the office because they are unwell, have an appointment, need to contact home or require assistance. The successful candidate should have a warm and reassuring manner while maintaining appropriate boundaries and following school procedures.

Records and Administration

A significant part of the role will involve keeping information accurate. You will update pupil records, prepare correspondence and use school systems to record relevant information. Strong IT skills will therefore be useful. Experience with Arbor, SIMS, Bromcom or another MIS would be advantageous, although the school will consider candidates with strong transferable administrative experience.

Experience and Requirements

• Previous administrative experience.
• Excellent organisation.
• Strong attention to detail.
• Good written and verbal communication.
• Confidence dealing with parents and visitors.
• Good Microsoft Office skills.
• Experience using databases.
• Ability to maintain accurate records.
• Ability to prioritise competing tasks.
• Strong confidentiality awareness.
• Professional and approachable manner.
• Ability to work independently.
• Ability to work as part of a wider team.
• Good problem-solving skills.
• Reliability and punctuality.
• Commitment to safeguarding.
• Positive attitude towards supporting children and colleagues.

Safeguarding

The successful candidate will work closely with children and have access to sensitive information. You must therefore understand safeguarding procedures, maintain professional boundaries and ensure any concerns are reported through the appropriate channels. Confidential information must be handled responsibly at all times.

Application

To apply for this School Administrator position in Croydon, please send your CV as soon as possible. The school is looking to appoint a reliable and organised administrator who can start ASAP.