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For Companies At a Glance
- Tasks: Provide technical support and troubleshoot issues for staff and students in a modern school.
- Company: A prestigious secondary school in Ashford committed to digital learning and innovation.
- Benefits: Competitive salary, excellent CPD opportunities, and a supportive team culture.
- Why this job: Join a forward-thinking team and make a real impact on digital education.
- Qualifications: Previous IT support experience and strong technical knowledge are preferred.
- Other info: Enjoy a positive working environment with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
We are currently seeking a proactive, technically skilled and confident IT Technician to join a modern and forward-thinking secondary school in Ashford. This is a full-time, permanent position commencing January 2026, offering an excellent opportunity for an IT professional who enjoys problem-solving and working in a fast-paced, supportive environment.
About the School
The school is recognised for its commitment to digital learning, innovation and high-quality technical support for both staff and students. Technology underpins many aspects of teaching, learning and administration, and the ICT team plays an integral role in the day-to-day operation of the school.
Staff benefit from:
- Strong ICT leadership and clear development plans for infrastructure
- Excellent CPD and opportunities to build new skills and certifications
- Supportive systems and a team culture that encourages collaboration and initiative
- A positive working environment where technical staff are valued
About the Role
As IT Technician, you will be a key member of the school’s ICT support team. Responsibilities include:
- Providing frontline technical support to staff and students, responding to helpdesk queries efficiently and professionally
- Troubleshooting and resolving hardware, software and network issues across the school site
- Maintaining desktops, laptops, tablets and classroom devices, ensuring they are updated and functional
- Supporting AV equipment, interactive whiteboards, projectors and sound systems in teaching spaces
- Administering user accounts, password resets, access permissions and basic network management tasks
- Assisting with system upgrades, new software deployments, device imaging and long-term ICT projects
- Documenting issues, solutions and asset information to help maintain an accurate and efficient ICT service
- Supporting whole-school digital initiatives, including online learning platforms and cloud-based tools
Experience and Qualifications
- Previous IT support experience (experience within an education environment is advantageous but not essential)
- Strong technical knowledge of Windows, Office 365, networks and peripheral devices
- Confident troubleshooting skills with a logical, methodical approach to problem-solving
- Excellent communication skills and a customer-focused attitude
- Ability to manage workload, prioritise tasks and remain calm under pressure
- Relevant IT qualifications (e.g. CompTIA, Microsoft, Cisco) are desirable but not essential, particularly if experience is strong
Salary
Support staff scale, dependent on experience and qualifications.
Application
To be considered for this IT Technician position in Ashford, please forward your CV at your earliest convenience.
IT Technician – Prestigious Secondary School Ashford employer: Marchant Recruitment
Contact Detail:
Marchant Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician – Prestigious Secondary School Ashford
✨Tip Number 1
Network like a pro! Attend local tech meetups or school events to connect with staff and other IT professionals. Building relationships can open doors and give you insider info about job opportunities.
✨Tip Number 2
Show off your skills! If you get the chance, volunteer for tech support at community events or schools. This not only boosts your CV but also demonstrates your commitment to helping others with technology.
✨Tip Number 3
Prepare for interviews by practising common IT scenarios. Think about how you'd troubleshoot specific issues or improve existing systems. Being ready to discuss real-life examples will impress interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our school community.
We think you need these skills to ace IT Technician – Prestigious Secondary School Ashford
Some tips for your application 🫡
Craft a Clear CV: Make sure your CV is easy to read and highlights your relevant experience. We want to see your IT skills shine, so tailor it to show how you can support our school’s tech needs.
Show Your Problem-Solving Skills: In your application, share examples of how you've tackled technical issues in the past. We love a proactive approach, so let us know how you’ve made a difference in previous roles!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to maintain professionalism. Your written application should reflect your communication skills, as you'll be interacting with staff and students daily.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Marchant Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, Office 365, and networking. Be ready to discuss your troubleshooting methods and any past experiences where you resolved issues effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past. Think about specific situations where you had to think on your feet and how you approached those problems. This will demonstrate your logical and methodical approach.
✨Communicate Clearly and Confidently
Since you'll be providing support to both staff and students, practice explaining technical concepts in simple terms. Good communication is key, so be prepared to showcase your customer-focused attitude during the interview.
✨Familiarise Yourself with the School's Digital Initiatives
Research the school's commitment to digital learning and their current ICT projects. Showing that you understand their goals and how you can contribute will set you apart from other candidates. It also shows your genuine interest in the role.
