At a Glance
- Tasks: Be the go-to person for IT queries and troubleshoot tech issues daily.
- Company: Join MARCH®, a leader in critical engineering services with a focus on innovation.
- Benefits: Enjoy a competitive salary, great benefits, and career development opportunities.
- Other info: Collaborate with a diverse team and grow your career in a supportive culture.
- Why this job: Make a real impact while working with the latest tech in a dynamic environment.
- Qualifications: Experience in 1st line support and strong problem-solving skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Service Desk Administrator is the first point of contact for all IT queries across the business, playing a vital role in keeping day-to-day operations running smoothly. Working in a fast-paced service desk environment, you’ll troubleshoot and resolve a broad range of 1st line technical issues remotely, while managing tickets from initial query through to resolution. This is a hands-on, varied role where no two days are the same — combining daily user support with opportunities to contribute to process improvements and gain exposure to the latest network, cloud, and infrastructure technologies, all while collaborating closely with wider service delivery teams.
Key Responsibilities:
- Experience working in a 1st line support role
- Provide first-line technical support to users via phone, email, and in-person.
- Manage and prioritise service requests and incidents using a ticketing system.
- Escalate complex issues to higher-level support teams as necessary.
- Collaborate with other IT team members to ensure seamless service delivery.
- First point of contact for all queries from staff.
- Identify and carry out remote 'first time fixes' on a variety of network and software solutions. This will include varied tasks from password changes through to data restoration, printer, and software application rollout.
- Process improvement - proactive involvement in the continued development of new and established procedures.
- Service delivery - working with other service delivery teams to ensure that Service Level Agreement (SLA) targets are met.
- Maintain a professional and effective working relationship with customers and work colleagues.
- Stay up to date with the latest technology trends and best practices.
Skills and Experiences:
- Experience of troubleshooting with Laptops/Desktops/Printers
- Knowledge of Windows systems - Windows Client OS
- Office365 / Microsoft packages
- Some server experience would also be beneficial.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Customer-focused with a commitment to providing high-quality service.
What we offer:
- A competitive salary and benefits package
- An employer who values the ongoing wellbeing of its employees
- Career development within a successful and growing business
About Us:
We are MARCH. The leading provider of critical engineering services. Supporting the industries we all rely on to improve their infrastructure, process, and digital environments. We work together with our customers to maintain business continuity, optimise output, and drive new standards in productivity, reliability, and sustainability. We help deliver operational resilience, increased performance, and better environmental outcomes, across the board.
Why March?
Progress is People. MARCH has ambitious plans and central to our future growth is attracting, developing and retaining the very best talent. Whether your role is onsite or office-based, engineering or support, we offer opportunities for all our people to develop their careers and maximise their potential. MARCH is committed to building teams that reflect a wide range of backgrounds, perspectives, and experiences.
Service Desk Administrator in Uddingston employer: MARCH
MARCH® is an exceptional employer that prioritises the wellbeing and career development of its employees, offering a competitive salary and benefits package. In the dynamic role of Service Desk Administrator, you will thrive in a collaborative work culture that encourages innovation and continuous improvement, while gaining exposure to cutting-edge technologies. With a commitment to diversity and inclusion, MARCH provides a supportive environment where your contributions are valued and your professional growth is nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Administrator in Uddingston
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what MARCH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges MARCH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at MARCH!
✨Direct Apply to MARCH
Let's not forget to apply directly through the MARCH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Administrator in Uddingston
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at MARCH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at MARCH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at MARCH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
