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- Tasks: Coordinate helpdesk operations, manage schedules, and ensure timely job completions.
- Company: Join MARCH, the UK's top provider of critical engineering services across various industries.
- Benefits: Enjoy a competitive salary, career development, and a focus on employee wellbeing.
- Why this job: Be part of a dynamic team that values diversity and offers growth opportunities in a fast-paced environment.
- Qualifications: No specific degree required; experience in helpdesk or scheduling is a plus.
- Other info: This is an entry-level, full-time position based in Glasgow.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Helpdesk Resource Coordinator role at MARCH
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Join to apply for the Helpdesk Resource Coordinator role at MARCH
We are March the UKs leading provider of critical engineering services. Our expertise as a multi- disciplinary engineering partner across infrastructure, process and digital services has led to long term partnerships with leading organisations in everything from food and drink and utilities to high-security industries such as defence, aerospace and nuclear.
As the Helpdesk Resource Coordinator, you will with call handling, resource planning and compliance monitoring duties across our various client premises within the Facilities Services division.
Key Responsibilities
- Accurately and efficiently logging of all reactive jobs via telephone and email
- Schedule and coordinate maintenance activities, including PPM and reactive works.
- Proactively monitor and chase work orders to ensure completion within the required SLA
- Respond to Client queries and provide timely updates on job progressions.
- Utilise internal reports to drive performance and meet contractual KPIs.
- Generate purchase orders for materials and subcontractor requirements
- Plan, schedule and assign Planned Preventative Maintenance (PPM) and reactive work orders to mobile engineers
- Ensure all PPM and reactive work orders are scheduled efficiently minimising travel time.
- Ensure all PPMs are completed within the appropriate timescales.
- Liaise with mobile engineers and Contract M anager to ensure efficient planning of work.
- Escalate SLA failures in advance to optimise opportunity to avoid failure.
- Administration tasks as required by the business.
Skills And Experience
- Experience of working to strict SLAs & KPIs
- Excellent communication and interpersonal skills.
- Attention to detail and ability to manage multiple tasks simultaneously.
- Strong administrative and analytical skills
Specific Qualifications
- Previous experience of working on a helpdesk or similar fast paced environment
- Previous experience of planning / scheduling for a mobile workforce desirable
- Experience with Microsoft packages
- Strong communicator with good literacy and numeracy skills
What we offer
- A competitive salary and benefits package appropriate to this position
- An employer who values the ongoing wellbeing of its employees
- Career development within a successful and growing business
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Helpdesk Resource Coordinator employer: March
Contact Detail:
March Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Resource Coordinator
✨Tip Number 1
Familiarise yourself with the specific SLAs and KPIs relevant to the Helpdesk Resource Coordinator role. Understanding these metrics will help you demonstrate your ability to meet performance expectations during interviews.
✨Tip Number 2
Brush up on your communication skills, as this role requires excellent interpersonal abilities. Practising clear and concise communication can set you apart when discussing your experience in handling client queries.
✨Tip Number 3
Gain a solid understanding of resource planning and scheduling tools. Familiarity with software used for managing mobile workforces can give you an edge and show your proactive approach to the role.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Helpdesk Resource Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in helpdesk roles or resource coordination. Emphasise your skills in managing SLAs and KPIs, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Use examples from your past experiences to demonstrate how you meet their requirements.
Highlight Communication Skills: Since excellent communication is vital for this role, ensure you showcase your interpersonal skills in both your CV and cover letter. Mention any relevant experiences where you successfully managed client queries or team communications.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for the Helpdesk Resource Coordinator position.
How to prepare for a job interview at March
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Helpdesk Resource Coordinator. Familiarise yourself with call handling, resource planning, and compliance monitoring, as these are key aspects of the job.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare to demonstrate your interpersonal skills during the interview. Be ready to discuss how you've effectively communicated with clients or team members in past roles.
✨Highlight Your Experience with SLAs and KPIs
Be prepared to talk about your experience working with strict SLAs and KPIs. Share specific examples of how you've met or exceeded these targets in previous positions, as this will show your ability to thrive in a fast-paced environment.
✨Demonstrate Your Organisational Skills
The role requires managing multiple tasks simultaneously, so be ready to discuss your organisational strategies. You might want to share examples of how you've successfully planned and scheduled work in previous jobs, especially in a helpdesk or similar setting.
