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- Tasks: Lead a dynamic team to enhance client satisfaction and resolve issues.
- Company: Energetic and ambitious organisation focused on client success.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Why this job: Make a real impact by building strong client relationships and driving service excellence.
- Qualifications: Strong communication skills and experience in client relationship management.
- Other info: Fast-paced environment with opportunities for growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Our client is seeking a Client Services Manager to join their Client Services team on a full-time basis. This role sits within a small, energetic and ambitious organisation and will be responsible for overseeing client relationships to ensure high levels of satisfaction and retention while meeting wider business objectives. The successful candidate will lead and motivate a team, develop and implement effective service strategies and manage escalated client issues, drawing on a strong understanding of the organisation’s business systems, tools and processes.
Key Responsibilities
- Team Leadership: Recruit, train, motivate, and supervise client service representatives, setting goals and monitoring performance.
- Client Relationship Management: Act as primary point of contact, build strong relationships and ensure clients receive exceptional service.
- Strategy & Improvement: Develop and implement strategies enhancing customer satisfaction, retention & sales.
- Issue Resolution: Investigate and resolve complex Client complaints and handle escalations.
- Operations & Reporting: Oversee daily operations, ensure compliance and provide reports on service quality and performance.
- Cross Functional Collaboration: Work with sales, IT, finance and operations to align on client goals and deliver integrated solutions.
Skills and Experience Required
- Strong problem-solving and strategic thinking skills.
- Clear, confident communicator at all levels (written and verbal).
- Proven ability to build and manage strong client relationships.
- Experience identifying opportunities within existing client portfolios.
- Effective cross-functional collaboration to deliver client requests.
- Ability to produce and review accurate management reports.
- Strong people leadership skills, with the ability to motivate and develop a team.
- Highly organised, able to prioritise workloads in a fast-paced environment.
- Proactive, adaptable and positive under pressure.
- Basic knowledge of Data Protection and Information Security requirements (preferred).
Pre-Employment Checks: Employment is subject to Right to Work, DBS, financial credit checks and references, in line with Financial Services requirements.
Please note: Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.
Consultant: Donna Jackson
Client Services Manager in Weybridge employer: March Recruitment
Contact Detail:
March Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in Weybridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Services Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its client service strategies. Show us that you understand their business and how you can enhance client satisfaction and retention. Tailor your responses to highlight your problem-solving skills and leadership experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Client Services Manager in Weybridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Client Services Manager role. We want to see how you can lead a team and manage client relationships effectively!
Showcase Your Communication Skills: Since clear communication is key in this role, use your application to demonstrate your writing prowess. We love seeing confident and articulate candidates who can convey their thoughts clearly.
Highlight Problem-Solving Experience: Share examples of how you've tackled complex client issues in the past. We’re looking for someone who can think strategically and resolve problems efficiently, so don’t hold back on those success stories!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at March Recruitment
✨Know Your Client Management Skills
Make sure you can talk confidently about your experience in managing client relationships. Prepare examples of how you've built strong connections and resolved issues in the past. This will show that you understand the importance of client satisfaction.
✨Showcase Your Leadership Style
Be ready to discuss your approach to team leadership. Think about how you've motivated and developed teams before, and be prepared to share specific strategies you've used to set goals and monitor performance.
✨Demonstrate Problem-Solving Prowess
Prepare to tackle hypothetical scenarios related to client complaints or escalations. Think through your problem-solving process and be ready to explain how you would investigate and resolve complex issues effectively.
✨Highlight Cross-Functional Collaboration
Since this role involves working with various departments, be prepared to discuss your experience collaborating with sales, IT, finance, and operations. Share examples of how you've aligned client goals with broader business objectives to deliver integrated solutions.
