At a Glance
- Tasks: Support customer service, sales admin, order processing, and logistics coordination.
- Company: Join a growing team focused on customer operations.
- Benefits: Enjoy 25 days holiday plus bank holidays, pension, and health benefits.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Be part of a dynamic environment where your organisational skills shine.
- Qualifications: Experience in customer service or administration with strong communication skills.
The predicted salary is between 25000 - 32000 € per year.
Our client are seeking a proactive and organised Customer Operations Executive to join their growing team. This is a varied role supporting customer service, sales administration, order processing, and logistics coordination across UK and Irish accounts.
Key Responsibilities
- Managing customer enquiries via phone and email
- Processing customer orders and supporting order fulfilment
- Coordinating with sales teams, warehouses, and customers
- Handling invoicing, shipping, and operational administration
- Supporting sales reporting and maintaining internal records
- Resolving stock and shipping queries
Key attributes
- Previous experience within customer service, administration, sales support, or operations
- Strong organisational skills and attention to detail
- Confident communication and relationship-building skills
- Ability to manage multiple tasks in a fast-paced environment
- Good knowledge of Microsoft Office, including Excel and Outlook
- Experience with order processing, logistics, ecommerce, or ERP systems
- Shipping or warehouse coordination experience (desirable)
Benefits
- 25 days plus BH and yes as stands save 3 for Xmas
- Contributory pension and Medicash membership (following completion of a 3-month probationary period)
Please note: Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful. March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.
Consultant: Donna Jackson
Customer Operations Executive in Surrey employer: March Recruitment
Join a dynamic and supportive team as a Customer Operations Executive, where your contributions will be valued in a fast-paced environment. With 25 days of annual leave plus bank holidays, a contributory pension, and Medicash membership after probation, we prioritise employee well-being and growth. Our collaborative work culture fosters strong relationships and offers opportunities for professional development, making it an excellent place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Executive in Surrey
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and serious about the role. Plus, it gives you a chance to find out if the company is the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Operations Executive in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service, administration, and sales support. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Operations Executive role. Be proactive and organised in your writing, just like we are in our operations.
Show Off Your Skills:Don’t forget to mention your strong organisational skills and attention to detail. If you’ve got experience with Microsoft Office or logistics coordination, let us know! We love seeing those skills in action.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at March Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Operations Executive role. Familiarise yourself with the key responsibilities like managing customer enquiries and processing orders. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you successfully managed multiple tasks. Be ready to discuss how you prioritised your workload and maintained attention to detail in a fast-paced environment.
✨Brush Up on Your Tech Skills
Make sure you're comfortable with Microsoft Office, especially Excel and Outlook, as well as any relevant ERP systems. If you have experience with order processing or logistics software, be prepared to talk about it. This will show that you can hit the ground running.
✨Practice Your Communication Skills
As a Customer Operations Executive, you'll need to communicate effectively with customers and team members. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios to showcase your relationship-building skills during the interview.
