At a Glance
- Tasks: Support customer service, sales admin, order processing, and logistics coordination.
- Company: Join a growing team focused on customer operations.
- Benefits: Enjoy 25 days holiday plus bank holidays and a contributory pension.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Be part of a dynamic environment where your organisational skills shine.
- Qualifications: Experience in customer service or administration with strong communication skills.
The predicted salary is between 25000 - 32000 € per year.
Our client are seeking a proactive and organised Customer Operations Executive to join their growing team. This is a varied role supporting customer service, sales administration, order processing, and logistics coordination across UK and Irish accounts.
Key Responsibilities
- Managing customer enquiries via phone and email
- Processing customer orders and supporting order fulfilment
- Coordinating with sales teams, warehouses, and customers
- Handling invoicing, shipping, and operational administration
- Supporting sales reporting and maintaining internal records
- Resolving stock and shipping queries
Key attributes
- Previous experience within customer service, administration, sales support, or operations
- Strong organisational skills and attention to detail
- Confident communication and relationship-building skills
- Ability to manage multiple tasks in a fast-paced environment
- Good knowledge of Microsoft Office, including Excel and Outlook
- Experience with order processing, logistics, ecommerce, or ERP systems
- Shipping or warehouse coordination experience (desirable)
Benefits
- 25 days plus BH
- Contributory pension and Medicash membership (following completion of a 3-month probationary period)
Please note: Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful. March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.
Consultant: Donna Jackson
Customer Operations Executive in Guildford employer: March Recruitment
Join a dynamic and supportive team as a Customer Operations Executive, where your contributions will be valued in a fast-paced environment. With 25 days of annual leave plus bank holidays, a contributory pension, and Medicash membership after probation, we prioritise employee well-being and growth. Our collaborative work culture fosters strong relationships and offers opportunities for professional development, making it an excellent place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Executive in Guildford
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves managing customer enquiries, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Operations Executive in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service, administration, and sales support. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Operations Executive role. Be proactive and organised in your writing, just like we are in our operations.
Show Off Your Skills:Mention your strong organisational skills and attention to detail. If you’ve got experience with Microsoft Office or logistics coordination, make sure to highlight that too. We love candidates who can manage multiple tasks in a fast-paced environment!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at March Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Operations Executive. Familiarise yourself with customer service processes, order fulfilment, and logistics coordination. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight how your attention to detail has made a positive impact.
✨Brush Up on Your Tech Skills
Make sure you're comfortable with Microsoft Office, especially Excel and Outlook, as well as any relevant ERP systems. If you have experience with order processing or logistics software, be ready to discuss it. You might even want to practice using these tools before the interview to boost your confidence.
✨Prepare for Common Questions
Think about common interview questions related to customer service and operations. Be ready to discuss how you handle customer enquiries, resolve issues, and work with sales teams. Practising your responses can help you articulate your thoughts clearly during the interview.
