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For Companies At a Glance
- Tasks: Support customers and manage logistics for seamless service delivery.
- Company: Join a dynamic team focused on customer satisfaction and efficiency.
- Benefits: Enjoy hybrid working, health cash plan, and a pension contribution.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be the go-to person for customer queries and make a real difference.
- Qualifications: Strong organisational skills and excellent communication abilities required.
The predicted salary is between 30000 - 40000 £ per year.
Our client are seeking a highly organised and customer-focused Customer Liaison Officer to join our Customer Service team. This is an exciting opportunity to play a key role in delivering efficient, professional administrative and logistical support to customers, internal management and technical experts. You will be responsible for progressing defined administration tasks to completion, ensuring processes run smoothly and that both internal KPIs and customer expectations are consistently exceeded.
Key Responsibilities
- Coordinate customer visits and associated logistics
- Liaise with a range of stakeholders for excellent communication
- Process pre- and post-visit documentation
- Arrange travel and accommodation bookings
- Act as a primary contact for customer enquiries, ensuring timely responses
- Identify and resolve issues in collaboration with stakeholders
- Maintain accurate records and internal databases
- Support meetings, conferences and training events (including minute taking where required)
- Escalate issues appropriately in line with KPIs
Key attributes
- Strong administrative and organisational skills
- Excellent written and verbal communication skills
- Ability to manage and prioritise your own workload effectively
- A proactive approach to problem‑solving and issue resolution
- High attention to detail and commitment to accuracy
- Ability to build positive working relationships with internal and external stakeholders
- Confident using databases and internal systems
Hybrid working (After full training is complete)
Highly desirable employer contribution pension
3x life assurance
Onsite parking - not guaranteed
First come first serve (residential parking nearby)
Health cash plan
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.
Customer Liaison Officer employer: March Recruitment
Contact Detail:
March Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 3
Prepare for common interview questions but also think outside the box. Be ready to discuss how you’d handle specific customer scenarios or logistical challenges. Show off your problem-solving skills!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. And remember, apply through our website for the best chance at landing that Customer Liaison Officer role!
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the Customer Liaison Officer role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role is all about liaising with customers and stakeholders, demonstrate your excellent written communication skills in your application. Use clear and concise language to convey your points effectively.
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks effortlessly. In your application, share examples of how you've successfully managed your workload and kept everything running smoothly in previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with StudySmarter.
How to prepare for a job interview at March Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles. Understand what makes for excellent communication and how to handle enquiries effectively. Be ready to share examples of how you've exceeded customer expectations in the past.
✨Show Off Your Organisational Skills
Prepare to discuss your administrative skills and how you manage your workload. Think of specific instances where you coordinated logistics or maintained accurate records, as this will demonstrate your ability to keep things running smoothly.
✨Be Proactive in Problem-Solving
Think about times when you've identified and resolved issues before they escalated. Highlight your proactive approach during the interview, as this is a key attribute for the role. They’ll want to see that you can think on your feet!
✨Build Rapport with Interviewers
Remember, building positive relationships is crucial. Engage with your interviewers, ask questions, and show genuine interest in their team and processes. This will not only make you memorable but also demonstrate your ability to connect with stakeholders.