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- Tasks: Lead a dynamic team to enhance client satisfaction and retention.
- Company: Join an energetic and ambitious organisation focused on client success.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Why this job: Make a real impact by building strong client relationships and driving service excellence.
- Qualifications: Strong communication skills and proven experience in client relationship management.
- Other info: Fast-paced environment with opportunities for growth and collaboration across teams.
The predicted salary is between 28800 - 43200 £ per year.
Our client is seeking a Client Services Manager to join their Client Services team on a full-time basis. This role sits within a small, energetic and ambitious organisation and will be responsible for overseeing client relationships to ensure high levels of satisfaction and retention while meeting wider business objectives. The successful candidate will lead and motivate a team, develop and implement effective service strategies and manage escalated client issues, drawing on a strong understanding of the organisation’s business systems, tools and processes.
Key Responsibilities
- Team Leadership: Recruit, train, motivate, and supervise client service representatives, setting goals and monitoring performance.
- Client Relationship Management: Act as primary point of contact, build strong relationships and ensure clients receive exceptional service.
- Strategy & Improvement: Develop and implement strategies enhancing customer satisfaction, retention & sales.
- Issue Resolution: Investigate and resolve complex Client complaints and handle escalations.
- Operations & Reporting: Oversee daily operations, ensure compliance and provide reports on service quality and performance.
- Cross Functional Collaboration: Work with sales, IT, finance and operations to align on client goals and deliver integrated solutions.
Skills and Experience Required
- Strong problem-solving and strategic thinking skills.
- Clear, confident communicator at all levels (written and verbal).
- Proven ability to build and manage strong client relationships.
- Experience identifying opportunities within existing client portfolios.
- Effective cross-functional collaboration to deliver client requests.
- Ability to produce and review accurate management reports.
- Strong people leadership skills, with the ability to motivate and develop a team.
- Highly organised, able to prioritise workloads in a fast-paced environment.
- Proactive, adaptable and positive under pressure.
- Basic knowledge of Data Protection and Information Security requirements (preferred).
Pre-Employment Checks: Employment is subject to Right to Work, DBS, financial credit checks and references, in line with Financial Services requirements.
Please note: Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.
Consultant: Donna Jackson
Client Services Manager in Weybridge employer: March Personnel
Contact Detail:
March Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in Weybridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Services Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their client service strategies and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've motivated teams and resolved client issues in the past. This will demonstrate that you have what it takes to lead their Client Services team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Client Services Manager in Weybridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Manager role. Highlight your experience in client relationship management and team leadership, as these are key aspects of the job.
Showcase Your Skills: Don’t forget to emphasise your problem-solving and strategic thinking skills. Use specific examples from your past experiences to demonstrate how you've successfully managed client relationships and resolved issues.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We want to see your personality shine through, so let your communication style reflect who you are!
Apply Through Our Website: Remember to apply directly through our website! This ensures your application gets to us quickly and efficiently. Plus, you’ll find all the relevant information about the role there too.
How to prepare for a job interview at March Personnel
✨Know Your Client
Before the interview, research the company and its clients thoroughly. Understand their needs, pain points, and how the organisation addresses them. This will help you demonstrate your ability to build strong client relationships during the interview.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams. Share specific examples of how you've motivated and developed team members in the past. Highlight your approach to setting goals and monitoring performance, as this is crucial for the role.
✨Problem-Solving Scenarios
Think of a few complex client issues you've resolved in previous roles. Be ready to walk the interviewer through your thought process and the steps you took to resolve these issues. This will showcase your strong problem-solving skills and strategic thinking.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since the role requires effective communication at all levels, consider doing mock interviews with friends or family to refine your verbal and written communication skills.
