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- Tasks: Assist patients with prescription queries via calls and emails in a busy pharmacy environment.
- Company: Join a friendly and professional pharmacy team dedicated to excellent customer service.
- Benefits: Enjoy perks like a company pension, life insurance, employee discounts, and more.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service is essential; healthcare experience is a bonus.
- Other info: Dynamic team atmosphere with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Are you a people-focused individual with a passion for providing excellent customer service? Do you enjoy helping others and working in a busy, team-oriented environment? Our client is looking for a Pharmacy Inbound Call Assistant to join their friendly and professional pharmacy team on a temporary basis. This role is key in ensuring our patients receive exceptional service and support when it comes to their prescriptions and healthcare queries.
Key Responsibilities
- Responding to calls and emails regarding prescription queries.
- Supporting administrative and data-entry tasks as directed by your line manager.
- Maintaining accurate and confidential patient records.
- Delivering excellent service and communication at all times.
Key attributes
- Proven experience in a customer service or call centre environment (healthcare experience is a bonus).
- Excellent verbal and written communication skills.
- The ability to stay calm, professional, and empathetic under pressure.
- Good computer literacy and familiarity with Microsoft Office and basic CRM systems.
- A logical and organised approach to work, with strong attention to detail.
- The ability to multi-task and prioritise effectively in a fast-paced environment.
- A team player mindset with the confidence to work independently when needed.
Benefits
- Company Pension
- Life Insurance
- Employee Discount
- Annual Bonus
- Sick Pay
- Health & Wellbeing programme
- Free Parking
- Bereavement Leave
- Company Social Events
- Additional day holiday on Birthday
Please note: Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.
Pharmacy Inbound Call Assistant in West Molesey employer: March Personnel
Contact Detail:
March Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pharmacy Inbound Call Assistant in West Molesey
✨Tip Number 1
Make sure to research the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to customer service and healthcare. Think about how your past experiences can demonstrate your ability to handle calls and queries with empathy and professionalism.
✨Tip Number 3
When you get the chance, ask insightful questions during the interview. This shows that you're engaged and helps you understand if the role is the right fit for you.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar as they make their decision.
We think you need these skills to ace Pharmacy Inbound Call Assistant in West Molesey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience, especially in a call centre or healthcare setting. We want to see how your skills match the role of Pharmacy Inbound Call Assistant!
Showcase Your Communication Skills: Since excellent verbal and written communication is key for this role, use clear and concise language in your application. We love seeing candidates who can express themselves well right from the start!
Highlight Your Empathy: This role requires a calm and empathetic approach, so share examples in your application where you've successfully handled challenging situations. We’re looking for those who genuinely care about helping others!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at March Personnel
✨Know Your Stuff
Before the interview, brush up on your knowledge of pharmacy practices and common prescription queries. Familiarise yourself with basic healthcare terminology and the role of a Pharmacy Inbound Call Assistant. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service, especially in a call centre or healthcare setting. Think about times when you handled difficult situations with empathy and professionalism. This will demonstrate your ability to stay calm under pressure, which is crucial for this role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Show that you’re engaged by nodding and responding appropriately. This skill is vital for a Pharmacy Inbound Call Assistant, as you'll need to understand patients' needs and respond accurately to their queries.
✨Be Ready to Multi-task
Expect questions about how you manage multiple tasks in a fast-paced environment. Prepare to discuss your organisational skills and any tools or methods you use to prioritise effectively. This will reassure the interviewer that you can handle the demands of the role while maintaining attention to detail.