At a Glance
- Tasks: Process customer orders and respond to enquiries in a fast-paced environment.
- Company: Join a busy and supportive team focused on excellent customer service.
- Benefits: Gain valuable experience and develop your skills in a dynamic workplace.
- Other info: Opportunity for growth and learning in a collaborative team setting.
- Why this job: Make a difference by helping customers and ensuring their orders are fulfilled accurately.
- Qualifications: Previous customer service experience and strong communication skills required.
Our client is seeking a Customer Service and Data Entry Admin to join their busy and growing team.
This is a great opportunity for someone with previous customer service experience who enjoys helping customers, working in a fast-paced environment and being part of a supportive team.
In this role, you'll be responsible for processing customer orders, responding to enquiries and working closely with internal departments to ensure orders are delivered accurately and on time.
Key Responsibilities
- Receive and process customer orders.
- Acknowledge customer orders promptly.
- Keep customers updated on the progress of their orders.
- Respond to customer enquiries via phone and email.
- Process orders using the SAP system.
- Update customer information accurately.
- Place orders with Procurement when required.
- Monitor backorders and provide customers with delivery updates.
- Work closely with Production, Warehouse, Finance and other internal teams to ensure orders are fulfilled efficiently.
- Maintain accurate records and filing of customer orders
- Key attributes
- Previous experience in customer service.
- Previous administration experience desirable.
- Strong communication skills and a friendly, professional telephone manner.
- Good IT skills and confidence using computer systems.
- Excellent attention to detail.
- The ability to manage a busy workload and prioritise tasks.
- A positive, proactive attitude and willingness to learn.
- A team-focused approach with a commitment to providing excellent customer service.
Please note: Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills.
Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation.
Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.
Consultant: Donna Jackson
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in West Molesey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at March Personnel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like March Personnel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in West Molesey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to March Personnel:Your cover letter is your chance to shine! Tell us why you want to work at March Personnel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at March Personnel!
How to prepare for a job interview at March Personnel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
