At a Glance
- Tasks: Be the go-to person for hospitals and healthcare professionals, ensuring top-notch service.
- Company: Join a leading healthcare company making a difference in patients' lives.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Other info: Dynamic team environment with a focus on professional development.
- Why this job: Make an impact in healthcare while building global relationships.
- Qualifications: Fluent in French and English, with customer service experience preferred.
The predicted salary is between 36000 - 44000 £ per year.
Our client are looking for a motivated Account Executive to join our Customer Services team and act as the primary point of contact for hospitals, physicians, and pharmacists worldwide. This is a fantastic opportunity to represent a business at the forefront of healthcare, delivering exceptional service and ensuring patients receive the right medicine, at the right time.
Key Responsibilities
- Act as the first point of contact for customers, handling enquiries by phone, email, fax, and digital platforms.
- Manage customer orders and quotations end-to-end, ensuring accuracy, compliance, and timely delivery.
- Build strong, long-term relationships with global healthcare professionals, providing world-class service.
- Collaborate with colleagues across the organisation to ensure smooth account management and regulatory compliance.
- Support projects and process improvements that enhance the customer experience.
- Handle complaints and escalate issues appropriately to maintain trusted relationships.
- Keep up to date with SOPs, compliance training, and evolving industry trends.
Key attributes
- Fluency in French language, as well as English (Required).
- Proven experience in a customer service environment (healthcare or pharmaceuticals is a plus).
- Excellent communication and relationship-building skills, with a strong customer-centric focus.
- Ability to multi-task, prioritise, and self-manage.
French Speaking Account Executive in Surrey employer: March Personnel
Join a leading healthcare company that prioritises employee growth and development, offering a dynamic work culture where your contributions directly impact patient care. With a focus on collaboration and innovation, you'll have the opportunity to build meaningful relationships with global healthcare professionals while enjoying comprehensive benefits and a supportive environment in a vibrant location. This role not only allows you to excel in customer service but also empowers you to be part of a mission-driven team dedicated to making a difference in the lives of patients worldwide.
