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- Tasks: Support customers and coordinate casework with a focus on excellent service.
- Company: Join a highly desirable employer with a commitment to equal opportunities.
- Benefits: Enjoy 25 days holiday, hybrid working, and flexible benefits.
- Other info: Flexible hours with great career development potential.
- Why this job: Make a real difference in customer service while gaining valuable experience.
- Qualifications: Strong communication skills and teamwork experience required.
Our client is looking for Customer Liaison Officers to provide essential administrative support in processing case work from initial customer enquiry through to maintenance of project, at a pace, quality and cost that meet customer expectations and business objectives. This customer service and administrative role is a key interface between our customers, technical staff, sub-contractors and the public.
Key Responsibilities
- Coordinate visit arrangements
- Provide customers with visit confirmations and quotes
- Coordinate and book travel arrangements
- Progress casework in line with company process and policy
- Maintain and update databases
- Respond to internal and external enquiries
- Perform general administration tasks
- Support other teams and departments
- Assist in organising meetings
Key attributes
- Excellent customer service skills
- Display accurate written and clear verbal communication skills
- Have demonstrable experience working as part of a team
- Be able to prioritise workload to meet deadlines
- Have good knowledge of Microsoft Office software
Benefits
- 25 days holiday plus Bank Holidays (pro rata)
- Hybrid working (After full training is complete)
- Childcare vouchers
- Flexible benefits programme
- Highly desirable employer contribution pension
- 3x life assurance
- Onsite parking - not guaranteed, first come first serve (residential parking nearby)
- Health cash plan
Hours: 20-25 hours per week, across 5 days (Monday-Friday) hybrid working available.
Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.
Part time Customer Liaison Officer in Staines employer: March Personnel
Contact Detail:
March Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part time Customer Liaison Officer in Staines
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can really give you an edge when applying for roles like the Customer Liaison Officer.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and administration. Think about your past experiences and how they relate to the key responsibilities of the role. We want you to shine!
✨Tip Number 3
Show off your skills! If you have experience with Microsoft Office or any relevant software, be ready to discuss it. Maybe even bring examples of how you've used these tools effectively in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Part time Customer Liaison Officer in Staines
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service skills and administrative experience. We want to see how you fit the role of a Customer Liaison Officer, so don’t hold back on showcasing your relevant skills!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Showcase Your Team Spirit: Since this role involves working closely with others, make sure to mention any teamwork experiences you have. We love candidates who can demonstrate their ability to collaborate effectively with different teams and departments.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at March Personnel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and attributes required for the Customer Liaison Officer role. This will help you tailor your answers to show how your skills and experiences align perfectly with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be prepared to share specific examples of how you've provided excellent customer service in the past. Think of situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to meet their expectations.
✨Brush Up on Your Microsoft Office Skills
As the job requires good knowledge of Microsoft Office software, it’s a good idea to refresh your skills before the interview. Be ready to discuss how you’ve used these tools in previous roles, especially in relation to maintaining databases and coordinating tasks.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare some thoughtful questions to ask your interviewer. This could be about the team dynamics, the company culture, or how success is measured in the role. It shows that you’re genuinely interested and engaged, which can set you apart from other candidates.