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- Tasks: Coordinate customer visits and provide top-notch administrative support.
- Company: Join a dynamic team focused on excellent customer service.
- Benefits: Enjoy 25 days holiday, hybrid working, and flexible benefits.
- Other info: Flexible hours, great career growth, and a supportive work environment.
- Why this job: Be the key contact for customers and make their experience exceptional.
- Qualifications: Strong organisational skills and excellent communication abilities required.
The predicted salary is between 16000 - 16000 £ per year.
Our client are seeking a highly organised and customer-focused Customer Liaison Officer to join our Customer Service team. This is an exciting opportunity to play a key role in delivering efficient, professional administrative and logistical support to customers, internal management and technical experts. You will be responsible for progressing defined administration tasks to completion, ensuring processes run smoothly and that both internal KPIs and customer expectations are consistently exceeded.
Please note: 20-25 hours per week, Mon-Fri
Key Responsibilities- Coordinate customer visits and associated logistics
- Liaise with a range of stakeholders for excellent communication
- Process pre- and post-visit documentation
- Arrange travel and accommodation bookings
- Act as a primary contact for customer enquiries, ensuring timely responses
- Identify and resolve issues in collaboration with stakeholders
- Maintain accurate records and internal databases
- Support meetings, conferences and training events (including minute taking where required)
- Escalate issues appropriately in line with KPIs
- Strong administrative and organisational skills
- Excellent written and verbal communication skills
- Ability to manage and prioritise your own workload effectively
- A proactive approach to problem-solving and issue resolution
- High attention to detail and commitment to accuracy
- Ability to build positive working relationships with internal and external stakeholders
- Confident using databases and internal systems
- 25 days holiday plus Bank Holidays
- Hybrid working (After full training is complete)
- Childcare vouchers
- Flexible benefits programme
- Highly desirable employer contribution pension
- 3x life assurance
- Onsite parking - not guaranteed First come first serve (residential parking nearby)
- Health cash plan
Please note: Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.
Customer Liaison Officer in Staines employer: March Personnel
Contact Detail:
March Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Staines
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service and administration. Think about specific examples from your past experiences that demonstrate your skills and problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Customer Liaison Officer in Staines
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the Customer Liaison Officer role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role is all about liaising with customers and stakeholders, demonstrate your excellent written communication skills in your application. Use clear and concise language to make your points stand out.
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks effectively. In your application, share examples of how you've managed your workload and kept everything running smoothly in previous roles.
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply directly through our website. This way, we can easily track your application and get back to you as soon as possible!
How to prepare for a job interview at March Personnel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Liaison Officer. Familiarise yourself with the key tasks like coordinating customer visits and managing documentation. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively liaised with stakeholders in the past. Think about times when you resolved issues or ensured timely responses to enquiries. Practising these scenarios will help you articulate your experience confidently during the interview.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks. You might want to share specific tools or methods you use to stay organised, especially when handling multiple responsibilities like travel bookings and meeting support. This will highlight your ability to keep processes running smoothly.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the company culture, team dynamics, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.