At a Glance
- Tasks: Manage returns and support logistics operations across the UK and Ireland.
- Company: Dynamic logistics company with a focus on teamwork and customer service.
- Benefits: Generous holiday, staff discounts, pension contributions, and onsite perks.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a vibrant team and enhance your skills in logistics and customer relations.
- Qualifications: Strong communication, organisation, and customer service skills required.
The predicted salary is between 25000 - 30000 £ per year.
Position: Reverse Flow Logistics Administrator
Location: Chertsey
Salary: 12 Months Mat Cover
Duration: Ongoing
Hours: Monday-Friday, 9am-5:30pm
Overview
As a Reverse Flow Logistics Administrator, you will be responsible for executing reverse logistics return processing and supporting administrative tasks across UK and Ireland operations. This role involves liaising with both internal teams and external customers to ensure returns are processed in line with company policy, from initial collection through to warehouse acceptance or rejection. You will also work closely with the Finance team to support credit and debit processes related to returns.
Responsibilities
- Raise technical return collections for retail customers via internal systems
- Ensure all returns are processed in line with company return policies and guidelines
- Coordinate and liaise with logistics service providers (LSPs) and retailers to organise collections
- Monitor returns through to completion, including warehouse acceptance or rejection
- Resolve discrepancies between warehouse, logistics providers and customers
- Manage customer accounts to ensure accurate processing of credits and debits
- Work closely with the Finance team to resolve return‑related queries
- Investigate and resolve proof of delivery (POD) queries for rejected stock
- Raise commercial returns for failed deliveries and logistics errors
- Support return lead time management and process improvements
- Build and maintain strong relationships with key internal and external stakeholders
Key competencies
- Strong communication skills for both internal teams and external customer interaction
- Highly organised with excellent attention to detail
- Customer service focused with the ability to manage queries effectively
- A proactive and motivated approach to work
- Team player with strong collaboration skills
- Good cultural awareness when working across different regions
- Ability to manage multiple tasks and prioritise workload under pressure
Benefits
- Generous holiday entitlement, plus additional birthday leave and bank holidays.
- Staff sales discount, Reward Plus shopping discount, and volunteering days.
- Government pension auto‑enrolment and pension contribution from 12 weeks.
- Subsidised staff restaurant, onsite parking, and free shuttle bus service (from Weybridge & Woking Station)
Equal Opportunities
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation.
Logistics Administrator employer: March Personnel
As a Reverse Flow Logistics Administrator in Chertsey, you will join a dynamic team that values collaboration and innovation. The company offers a supportive work culture with generous benefits, including additional birthday leave and a staff sales discount, ensuring a rewarding work-life balance. With opportunities for professional growth and a commitment to employee well-being, this role is perfect for those seeking meaningful employment in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the logistics field, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to logistics administration. Think about your past experiences and how they relate to the role. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or resolved discrepancies in previous roles. This will highlight your ability to thrive under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Logistics Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Logistics Administrator role. Highlight relevant experience in reverse logistics and any administrative tasks you've handled. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since this role involves liaising with various teams and customers, make sure to showcase your strong communication skills in your application. We want to know how you handle queries and build relationships!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at March Personnel
✨Know Your Logistics Inside Out
Make sure you brush up on reverse logistics processes and the specific return policies of the company. Familiarise yourself with common terms and practices in the industry, as this will show your genuine interest and understanding of the role.
✨Show Off Your Communication Skills
Since this role involves liaising with various stakeholders, be prepared to demonstrate your strong communication skills. Think of examples where you've effectively managed queries or resolved discrepancies, as these will highlight your customer service focus.
✨Be Organised and Detail-Oriented
Prepare to discuss how you manage multiple tasks and prioritise your workload. Bring examples of how your attention to detail has helped you in previous roles, especially when dealing with returns or financial processes.
✨Build Relationships Like a Pro
Emphasise your ability to build and maintain strong relationships with both internal teams and external customers. Share experiences where collaboration led to successful outcomes, as this will resonate well with the team-oriented culture they’re looking for.
