At a Glance
- Tasks: Be the go-to person for IT queries and troubleshoot tech issues daily.
- Company: Join a dynamic team in a fast-paced service desk environment.
- Benefits: Enjoy a competitive salary, great benefits, and career development opportunities.
- Other info: Work closely with a supportive team and stay updated on the latest tech trends.
- Why this job: Make a real impact by solving problems and improving processes with cutting-edge tech.
- Qualifications: Experience in 1st line support and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
The Service Desk Administrator is the first point of contact for all IT queries across the business, playing a vital role in keeping day-to-day operations running smoothly. Working in a fast-paced service desk environment, you’ll troubleshoot and resolve a broad range of 1st line technical issues remotely, while managing tickets from initial query through to resolution. This is a hands-on, varied role where no two days are the same — combining daily user support with opportunities to contribute to process improvements and gain exposure to the latest network, cloud, and infrastructure technologies, all while collaborating closely with wider service delivery teams.
Key Responsibilities:- Experience working in a 1st line support role
- Provide first-line technical support to users via phone, email, and in-person.
- Manage and prioritise service requests and incidents using a ticketing system.
- Escalate complex issues to higher-level support teams as necessary.
- Collaborate with other IT team members to ensure seamless service delivery.
- First point of contact for all queries from staff.
- Identify and carry out remote 'first time fixes' on a variety of network and software solutions.
- Process improvement - proactive involvement in the continued development of new and established procedures.
- Service delivery - working with other service delivery teams to ensure that Service Level Agreement (SLA) targets are met.
- Maintain a professional and effective working relationship with customers and work colleagues.
- Stay up to date with the latest technology trends and best practices.
- Experience of troubleshooting with Laptops/Desktops/Printers
- Knowledge of Windows systems - Windows Client OS
- Office365 / Microsoft packages
- Some server experience would also be beneficial.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Customer-focused with a commitment to providing high-quality service.
- A competitive salary and benefits package
- An employer who values the ongoing wellbeing of its employees
- Career development within a successful and growing business
Service Desk Administrator in Uddingston employer: March Ltd
As a Service Desk Administrator, you will thrive in a dynamic and supportive work environment that prioritises employee wellbeing and career development. Our company fosters a culture of collaboration and innovation, providing you with the opportunity to enhance your technical skills while contributing to meaningful process improvements. With a competitive salary and benefits package, we are committed to helping you grow within our successful and expanding business.
