Contracts Manager in Burton-On-Trent

We are March, the UK’s leading provider of critical engineering services. Our expertise as a multi-disciplinary engineering partner across infrastructure, process and digital services has led to long-term partnerships with leading organisations in everything from food and drink and utilities to high-security industries such as defence, aerospace and nuclear.

Reporting to the Operations Director, this role oversees both client relationships and the day-to-day operational delivery of a range of M&E services with one of our key clients.

• Day-to-day management of a geographically spread engineering team, ensuring that suitable staff are recruited, inducted, motivated and trained to operate to company standards and processes.
• Ensuring contract objectives are fully achieved within budgets and targets, regularly reviewing, actioning and reporting contract performance against objectives, budgets, and targets.
• Ensure that project/minor works are completed on time, within budget and to the required quality levels.
• Responsibility for ensuring optimal operational and financial performance of the contract, ensuring all KPIs are achieved.
• Suggest alternative technical solutions to meet client requirements more efficiently, and/or with greater reusability, and/or longer life.
• Delivering high-quality maintenance to meet contract SLAs and KPIs for reactive and planned maintenance across the contract.
• Maintaining Statutory Compliance across the contract and managing/mitigating any risks.
• Develop and present regular business reports for all services covered under contract, attending client meetings as required.
• Implement quality measures and procedures ensuring feedback and continuous improvement is achieved.
• Liaise and keep informed both the client and senior management team on all aspects of contract problems.
• Ensuring business policies and processes are effectively communicated and implemented within the contract.
• Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, ensuring that these are met and exceeded.
• Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.
• Full P&L responsibilities for contracts within your remit.

• Excellent communicator with the ability to lead, motivate and engage with employees and stakeholders alike at all levels.
• Exceptional analytical skills.
• Proven track record of delivering change in complex and demanding environments.
• Good commercial, management, and industry practices.
• Management of client relationships.
• To attend operations meetings and client meetings as and when required.

• Time served Mechanical or Electrically trained individual.
• You will be required to undertake and pass an enhanced DBS check and undergo client-specific security clearance.
• Previous experience of managing hard FM contracts within the MOD/MOJ, Health or Prison Services, or other Government/Local Authority environments preferred but not essential.

• A competitive salary and benefits package appropriate to this position.
• Development opportunities within our own in-house training academy.
• Career development within a successful and growing business.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.