At a Glance
- Tasks: Provide technical support and guidance to customers, ensuring their expectations are exceeded.
- Company: Join Marcegaglia, a leading Italian industrial group in the steel market.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and up to 35 days annual leave.
- Other info: Flexible working with local and international travel opportunities.
- Why this job: Make a real impact by promoting the PRODEC brand and enhancing customer satisfaction.
- Qualifications: Degree in Metallurgy or Materials Science and experience in a technical customer-facing role.
The predicted salary is between 33000 - 77000 £ per year.
As Customer Liaison Metallurgist, you will be responsible for providing technical support for Sheffield Stainless Rod & Bar (SSRB) by ensuring customer expectations are exceeded, along with supporting the business to achieve its operational and improvement targets. Primary focus of the position will be to support customers with general claims and with machinability performance, providing metallurgical expertise and on-site technical support/guidance.
A major element will be the development and promotion of the PRODEC brand, working closely with customers and commercial to drive market growth, improve customer satisfaction and strengthen Marcegaglia's reputation in machinable austenitic stainless steels.
Main Responsibilities:
- A key link between Commercial and Operations teams.
- Direct customer and supplier contact where required to support the technical customer/supplier relationships.
- Provide support and conduct customer visits across UK & Internationally to provide on-site metallurgical support on machinability topics, including tool life, surface finish and process optimization.
- Act as ambassador for the PRODEC brand, supporting its promotion and differentiation in the market, supporting sales teams during customer meetings, technical presentations and marketing events.
- Technical support to the Rod and Bar production with the goal of maximising yield and reducing the risk of defective material reaching the customer.
- Supporting from a technical/quality view the external hire working activities of SSRB, aiding the product growth of the long products business area.
- Investigating customer claims/concerns and ensuring root cause work is done thoroughly, corrective actions are agreed by all parties and are robust and auditing that the corrective actions are being adhered to.
- Providing prompt feedback on customer technical queries/enquiries and associated technical vetting activities.
- Review customer product specifications and integrate the requirements into SSRB's operating systems.
- Managing customer trials through the manufacturing process.
- Driving product development projects and activities.
- Support the IMS system where required to ensure documentation and process conformation to the relevant quality standards (ISO 9001 etc.).
Experience:
- Degree educated (or higher) in Metallurgy, Materials Science/Engineering or associated discipline.
- Strong understanding for austenitic stainless steel metallurgy and associated machinability.
- Experience in a technical customer facing role.
- Ability to communicate complex technical information clearly to both technical and non-technical audiences.
- Hands-on experience with machining operations or tooling environments is desirable.
- Knowledge of rod, rebar and bar production methods is an advantage.
- Flexible as required to fulfil the SSRB business objectives.
- Local and international travel is required with this role.
- Must have the ability to work on own initiative to meet principal accountabilities.
Benefits:
- Quarterly bonus.
- Company pension.
- Westfield Healthcare Plan.
- Up to 35 days Annual Leave (Based on Service).
- Cycle to work scheme.
- Free on-site parking.
Who We Are:
Marcegaglia Stainless Sheffield is part of Marcegaglia, an Italian industrial group leading the European and Worldwide steel market. Marcegaglia offers a unique combination of a dynamic Italian family business model with great operating capacity and presence in the international markets. Marcegaglia Stainless Sheffield has three sites across Sheffield, including SMACC (Stainless Melting And Continuous Casting), ASR (Alloy Steel Rods), and SSB (Sheffield Stainless Bar). Marcegaglia Stainless Sheffield is an equal opportunity employer.
We do not consider applications from agencies not on our Preferred Supplier List.
Job Type: Full-time
Pay: Up to £55,000.00 per year
Work Location: Hybrid remote in Sheffield S9 3XG
Customer Liaison Metallurgist in Sheffield employer: Marcegaglia Stainless Sheffield
Marcegaglia Stainless Sheffield is an exceptional employer, offering a dynamic work environment that fosters professional growth and innovation in the metallurgical field. With generous benefits such as up to 35 days of annual leave, a company pension, and a focus on employee wellbeing, we prioritise our team's satisfaction and development. Our hybrid work model and opportunities for international travel ensure that you can thrive both personally and professionally while contributing to the success of our renowned PRODEC brand.
Contact Details:
Marcegaglia Stainless Sheffield Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Metallurgist in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the metallurgy field, especially those connected to Marcegaglia. Attend industry events or webinars to make connections and show your enthusiasm for the role.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge about austenitic stainless steels. Be ready to discuss how you can exceed customer expectations and support operational targets with real examples from your experience.
✨Tip Number 3
Showcase your communication skills! Practice explaining complex metallurgical concepts in simple terms. This will help you connect with both technical and non-technical audiences during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Marcegaglia team and contributing to the PRODEC brand.
We think you need these skills to ace Customer Liaison Metallurgist in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Liaison Metallurgist role. Highlight your experience in metallurgy and customer-facing roles, and don’t forget to mention any hands-on machining experience you have!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the PRODEC brand and how your skills can help us exceed customer expectations. Keep it engaging and relevant!
Showcase Your Technical Skills:Since this role involves providing technical support, be sure to showcase your understanding of austenitic stainless steel metallurgy and machinability. Use specific examples to demonstrate your expertise!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board with our team!
How to prepare for a job interview at Marcegaglia Stainless Sheffield
✨Know Your Metallurgy
Brush up on your knowledge of austenitic stainless steel metallurgy and machinability. Be ready to discuss specific examples from your experience that demonstrate your expertise, especially in relation to customer claims and technical support.
✨Showcase Your Communication Skills
Prepare to explain complex technical concepts in simple terms. Think of scenarios where you've successfully communicated with both technical and non-technical audiences, as this role requires bridging the gap between Commercial and Operations teams.
✨Be Ready for On-Site Scenarios
Since the role involves providing on-site support, consider discussing past experiences where you’ve conducted customer visits or trials. Highlight how you approached problem-solving in real-time and the impact it had on customer satisfaction.
✨Emphasise Your Flexibility
This position requires local and international travel, so be prepared to discuss your adaptability. Share examples of how you've managed changing priorities or worked independently to meet business objectives, showcasing your commitment to the role.
