Wholesale Assistant

Position:

Objective of the role

Within the EMEA team in London and reporting both to the global Supply Chain team and the Retail & Wholesale EMEA team, the Wholesale Assistant will ensure a perfect coordination between the headquarter and the Local Sales operation (Retail & Wholesale) for EMEA in regards to key topics such as Seasonal launches, Order portfolio fulfilment, Warehousing, Transportation, After-Sales, Credit Management, Store openings, Market sessions.

He/she ensures the constant link between the sales administration and supply chain team (including Customer Service and Credit) and the Retail & Wholesale EMEA team in London.

Job responsibilities:

Main Responsibilities

Supply – Sales & Distribution

• Coordinate seasonal launches (Retail, Wholesale) according to the global marketing plan and the regional product availability

• Coordinate with Sales, Customer Service and Credit departments to reach monthly invoicing targets (OTIF)

• Help maximise regional turnover through in-season replenishment and commercial action plans

• Regularly maintain the customer database (contacts, incoterm, etc.) & follow-up on new account creation requests and developments.

• Maintain customer rating (based on fall out rate, credit management evaluation, etc…) and suggest action plan.

• Assist the sales team in the implementation of the automatic replen program (NOOS – Never Out of Stock)

• Create and provide tools to stimulate reorders and animate the EMEA WHS distribution network. Follow up EMEA Reorder portfolio.

• Coordinate with logistics, and supply chains of key partners and department store.

• Market: attend customers meetings when needed and provide live visibility on replenishment inventory and business development

• Retail: Oversee the bi-weekly replenishment and the target stock levels by SKU for EMEA Retail Stores. Coordinate in store new launches.

• Support the Wholesale and Retail projects from a sales administration, logistic and inventory standpoint.

Inventory management

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Monitor top sellers\’ availability in EMEA DC through rebalancing with other regional DCs

• Provide monthly regional stock picture to plan off-price activity and liquidation opportunities

• Coordinate yearly physical stock takings at the DC and in the stores according to Finance / HQ guidelines and calendars

Sales Administration

• Assist the Customer Service to reach monthly invoicing Target and provide support in solving local issues when necessary.

• Provide local knowledge to increase customer satisfaction level in EMEA

• Follow up together key strategic projects from a logistic / supply chain perspective: Pop up, launches, Events.

Credit Management

• Coordinate with the Credit Management Service to push shipping once payment is received and provide support in solving local issues when necessary.

• Help Interact with customers when credit management issue occurs in order to find solutions.

• Provide local knowledge to increase customer satisfaction level in EMEA

Reporting

• Follow the fulfilment and the dilution for each assigned VIC monthly vs. yearly objectives (Customer health card)

• Analyse Sell-Out information from the customers to customize reorder proposals

• Provide ad-hoc reports and statistics (stock availability, deliveries, pricing) to the Sales Team / Customers

Profile:

Main selection criteria:

• Experience / Internship in Supply Chain or Sales Administration

• Understanding of warehouses systems, credit control, logistics

• Customer- and result-oriented

• Sales oriented and good analytical skills

• Team player attitude, good communication skills

• Excellent coordination and organisational skills with strong attention to detail

• Capacity to multi-task & work under pressure / shifting priorities

• Fluent English and French is a must, Italian or German is a plus

• Excellent working knowledge of Office (Excel, PowerPoint)

• Previous working experience with ERPs (AX, SAP) a plus

• Proactive approach in tackling issues and identifying solutions

• Keen interest in luxury and fashion