At a Glance
- Tasks: Lead a luxury store, inspire your team, and create unforgettable customer experiences.
- Company: Join the iconic Marc Jacobs brand in a vibrant outlet setting.
- Benefits: Competitive salary, employee discounts, and opportunities for personal growth.
- Other info: Dynamic environment with a focus on creativity and client relationships.
- Why this job: Be a brand ambassador and shape the future of luxury retail.
- Qualifications: Retail management experience, excellent communication skills, and a passion for fashion.
The predicted salary is between 40000 - 50000 £ per year.
Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Store Manager to join the Retail team based in Bicester Village Outlet. As the Store Manager, you will be an ambassador of the brand, running the Bicester Village store and ensuring maximum profitability and productivity. You will be an inspiring and motivating leader and coach, developing the store team to higher performance, ensuring that customers receive the highest standards of service. You will champion clienteling in your store and encourage your team to build meaningful and sustainable relationships with their clients. You will be accountable for promoting brand engagement and loyalty to clients, in particular, VICs and VVICs, in order to guarantee store business goals. You will be accountable for sustaining the brand image, achieving sales and KPIs goals, managing the store team, recruiting, retaining and developing clients, and guaranteeing compliance with all processes and guidelines set by the HQ in order to bring the store to its full potential.
Job Responsibilities
- Team Leadership & Engagement
- Provide continuous coaching support to your team, identify their training needs, and craft tailored development plans.
- Identify, recruit and develop talents and work with HR to secure succession plans.
- Organise your team in an efficient manner according to business needs and delegate responsibility.
- Translate strategic and business goals into concrete and individual actions and objectives.
- Set ambitious yet attainable store targets; monitor performance diligently to ensure these are met.
- Cultivate a positive workplace atmosphere where creativity is welcomed and empowerment is standard practice.
- Take part in the recruitment, training, evaluation, motivation and development of the staff.
- Network with Marc Jacobs and LVMH colleagues to share best practices.
- Be the voice of HQ communicating strategic vision, targets, projects and initiatives and ensuring that the team are consistently displaying the Being LVMH Values & Behaviours.
- Business & Client Development
- Behave as a Marc Jacobs Ambassador, sustain and promote the culture of the brand internally and externally.
- Lead and develop the store success through informed business strategies that engage all relevant stakeholders.
- Champion and develop a customer centric and service mindset in store.
- Identify key opportunities and best practices for the store and support them with the training and development of the team in this key area.
- Maximise the potential of all product categories carried in the store, capitalising on all available support (visual merchandising, training, clienteling, events, HR team…) and fostering synergies between categories.
- Build a loyal Clientele, leveraging all clienteling tools from the CRM team.
- Establish a Client-centric mindset in store to ensure the highest level of customer experience and achieve Client retention objectives.
- Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations.
- Attract and recruit new clients from personal network and external partners.
- Be aware of the competitive landscape and market trends.
- Operations
- Ensure policies, operational standards and procedures are communicated, understood & implemented whilst also proposing any improvement actions.
- Monitor store controllable expenses and partner with Finance on the review and action of the monthly P&L.
- Take accountability alongside Store Support for the health and safety management of the store.
- Supervise loss asset protection and risk management.
- Control stock loss within the boutique budget and implement stock audits effectively.
- Ensure that the team are fully trained and understand the Company systems relating to point of sale and cash handling/stock loss control.
Profile
- Extensive management retail experience in the luxury goods sector;
- Experience in managing VIP client events;
- Excellent communication and relationship building skills;
- Outstanding sense of customer service, sense of initiative and commercial creativity with fashion sensitivity;
- A passion for Marc Jacobs and our collections;
- Strong knowledge of fashion and trends;
- Keen interest in culture and art;
- Fluency in English and Italian (essential).
Store Manager - Marc Jacobs - Bicester employer: Marc Jacobs
Marc Jacobs is an exceptional employer that fosters a dynamic and creative work environment in the heart of London. As a Business Analyst Intern, you will not only gain invaluable experience in retail analysis and merchandising planning but also benefit from a culture that prioritises employee growth and collaboration. With access to global brand insights and a supportive team, this role offers a unique opportunity to contribute to a prestigious fashion label while developing your professional skills.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Marc Jacobs - Bicester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Marc Jacobs, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Marc Jacobs!
We think you need these skills to ace Store Manager - Marc Jacobs - Bicester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Marc Jacobs, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Marc Jacobs and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Marc Jacobs that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Marc Jacobs
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
