At a Glance
- Tasks: Lead a luxury store, inspire your team, and create unforgettable customer experiences.
- Company: Join the iconic Marc Jacobs brand in a vibrant outlet setting.
- Benefits: Competitive salary, employee discounts, and opportunities for personal growth.
- Other info: Dynamic environment with a focus on creativity and client relationships.
- Why this job: Be a brand ambassador and shape the future of luxury retail.
- Qualifications: Retail management experience, excellent communication skills, and a passion for fashion.
The predicted salary is between 40000 - 50000 £ per year.
Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Store Manager to join the Retail team based in Bicester Village Outlet. As the Store Manager, you will be an ambassador of the brand, running the Bicester Village store and ensuring maximum profitability and productivity. You will be an inspiring and motivating leader and coach, developing the store team to higher performance, ensuring that customers receive the highest standards of service. You will champion clienteling in your store and encourage your team to build meaningful and sustainable relationships with their clients. You will be accountable for promoting brand engagement and loyalty to clients, in particular, VICs and VVICs, in order to guarantee store business goals. You will be accountable for sustaining the brand image, achieving sales and KPIs goals, managing the store team, recruiting, retaining and developing clients, and guaranteeing compliance with all processes and guidelines set by the HQ in order to bring the store to its full potential.
Job Responsibilities
- Team Leadership & Engagement
- Provide continuous coaching support to your team, identify their training needs, and craft tailored development plans.
- Identify, recruit and develop talents and work with HR to secure succession plans.
- Organise your team in an efficient manner according to business needs and delegate responsibility.
- Translate strategic and business goals into concrete and individual actions and objectives.
- Set ambitious yet attainable store targets; monitor performance diligently to ensure these are met.
- Cultivate a positive workplace atmosphere where creativity is welcomed and empowerment is standard practice.
- Take part in the recruitment, training, evaluation, motivation and development of the staff.
- Network with Marc Jacobs and LVMH colleagues to share best practices.
- Be the voice of HQ communicating strategic vision, targets, projects and initiatives and ensuring that the team are consistently displaying the Being LVMH Values & Behaviours.
- Business & Client Development
- Behave as a Marc Jacobs Ambassador, sustain and promote the culture of the brand internally and externally.
- Lead and develop the store success through informed business strategies that engage all relevant stakeholders.
- Champion and develop a customer centric and service mindset in store.
- Identify key opportunities and best practices for the store and support them with the training and development of the team in this key area.
- Maximise the potential of all product categories carried in the store, capitalising on all available support (visual merchandising, training, clienteling, events, HR team…) and fostering synergies between categories.
- Build a loyal Clientele, leveraging all clienteling tools from the CRM team.
- Establish a Client-centric mindset in store to ensure the highest level of customer experience and achieve Client retention objectives.
- Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations.
- Attract and recruit new clients from personal network and external partners.
- Be aware of the competitive landscape and market trends.
- Operations
- Ensure policies, operational standards and procedures are communicated, understood & implemented whilst also proposing any improvement actions.
- Monitor store controllable expenses and partner with Finance on the review and action of the monthly P&L.
- Take accountability alongside Store Support for the health and safety management of the store.
- Supervise loss asset protection and risk management.
- Control stock loss within the boutique budget and implement stock audits effectively.
- Ensure that the team are fully trained and understand the Company systems relating to point of sale and cash handling/stock loss control.
Profile
- Extensive management retail experience in the luxury goods sector;
- Experience in managing VIP client events;
- Excellent communication and relationship building skills;
- Outstanding sense of customer service, sense of initiative and commercial creativity with fashion sensitivity;
- A passion for Marc Jacobs and our collections;
- Strong knowledge of fashion and trends;
- Keen interest in culture and art;
- Fluency in English and Italian (essential).
Store Manager - Marc Jacobs - Bicester employer: MARC JACOBS
Marc Jacobs International offers an exceptional work environment for those passionate about luxury retail, particularly in the vibrant setting of Bicester Village Outlet. As a Store Manager, you will benefit from a culture that prioritises creativity and empowerment, alongside comprehensive training and development opportunities to enhance your leadership skills. With a focus on client engagement and brand loyalty, you'll play a pivotal role in shaping a positive team atmosphere while driving business success.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Marc Jacobs - Bicester
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Marc Jacobs' collections, values, and culture. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a true ambassador for the brand.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at industry events. They can provide insider tips and might even put in a good word for you. Plus, it shows you're proactive and genuinely interested in the company.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've inspired and developed a team. Be ready to share how you’ve tackled challenges and driven results, as this will resonate well with the hiring managers looking for a strong Store Manager.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, don’t hesitate – hit that apply button and show us what you’ve got!
We think you need these skills to ace Store Manager - Marc Jacobs - Bicester
Some tips for your application 🫡
Show Your Passion for the Brand:When writing your application, let your love for Marc Jacobs shine through! Share why you’re excited about the brand and how you can embody its values as a Store Manager.
Highlight Your Leadership Skills:Make sure to showcase your experience in leading teams. Talk about how you've motivated and developed staff in the past, and how you plan to do the same at our Bicester store.
Demonstrate Your Client-Centric Approach:Since clienteling is key, include examples of how you've built strong relationships with customers. Show us how you can create memorable experiences that keep clients coming back!
Keep It Professional Yet Personal:While we want to see your personality, remember to maintain a professional tone. Tailor your application to reflect the luxury nature of the brand while still being authentic to yourself. And don’t forget to apply through our website!
How to prepare for a job interview at MARC JACOBS
✨Know the Brand Inside Out
Before your interview, dive deep into Marc Jacobs' history, values, and latest collections. Being able to discuss specific pieces or campaigns shows your passion and understanding of the brand, which is crucial for a Store Manager role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated staff, handled conflicts, or developed training plans. This will demonstrate your ability to inspire and coach your future team.
✨Client-Centric Mindset
Be ready to discuss how you would build and maintain relationships with clients, especially VIPs. Share strategies you've used in the past to enhance customer experience and loyalty, as this is key to achieving business goals.
✨Understand the Market Trends
Familiarise yourself with current fashion trends and the competitive landscape. Be prepared to discuss how these insights could influence store strategies and client engagement, showing that you can adapt to the ever-changing retail environment.
