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- Tasks: Provide 1st line technical support and manage queries via phone, email, and ticketing system.
- Company: Join an award-winning company known for its exciting and enjoyable work environment.
- Benefits: Enjoy flexible working hours and the option to work remotely two days a week.
- Why this job: Be part of a dynamic team focused on customer service and continuous improvement.
- Qualifications: Experience in 1st line support or help desk roles is preferred; strong organisational skills required.
- Other info: You'll be registered with Marc Daniels Specialist Recruitment Limited upon application.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Support Analyst to join a market-leading listed company based in Maidenhead. This award-winning company is well known for its exciting, enjoyable environment. This role offers several benefits, including flexible working hours and the option to work remotely 2 days a week. Key Responsibilities: Act as the first point of contact for all queries via phone, email, and ticketing system Provide 1st line technical support for the billing team Log, triage, track and service requests through to resolution or escalation Diagnose and troubleshoot basic issues using established procedures Escalate unresolved incidents to 2nd or 3rd line support as appropriate Document issues and solutions to build a knowledge base of content Deliver excellent customer service and maintain a high level of professionalism Contribute to continuous service improvement initiatives Ability to process a high volume of tickets daily Skills you require Ability to process a high volume of tickets daily Experience with ticketing tools Experience with Microsoft, Adobe and AWS is beneficial Experience with Service Now or a similar tool is highly advantageous Be able to handle a fast-paced environment Must possess strong organisational skills and have good attention to detail The preferred candidate will have gained experience in a 1st line support or a help desk role. By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data. TPBN1_UKTJ
Support Analyst employer: Marc Daniels
Contact Detail:
Marc Daniels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst
✨Tip Number 1
Familiarise yourself with common ticketing tools like Service Now, as this experience is highly advantageous for the Support Analyst role. Consider taking online courses or tutorials to boost your knowledge and confidence in using these systems.
✨Tip Number 2
Brush up on your technical troubleshooting skills, especially related to Microsoft, Adobe, and AWS products. Being able to demonstrate your ability to diagnose and resolve issues quickly will set you apart from other candidates.
✨Tip Number 3
Prepare for the interview by practising your customer service skills. Think of examples where you've successfully handled difficult situations or provided excellent support, as this will showcase your professionalism and ability to maintain a high level of service.
✨Tip Number 4
Research the company culture and values of the market-leading firm in Maidenhead. Understanding their commitment to continuous service improvement can help you align your answers during the interview and show that you're a great fit for their team.
We think you need these skills to ace Support Analyst
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and required skills for the Support Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Tailored CV: Ensure your CV reflects relevant experience, particularly in 1st line support or help desk roles. Emphasise your ability to handle a high volume of tickets and any experience with ticketing tools like Service Now.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've delivered excellent customer service and contributed to service improvement initiatives in previous positions.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for the Support Analyst role.
How to prepare for a job interview at Marc Daniels
✨Know Your Technical Stuff
Brush up on your technical knowledge, especially around Microsoft, Adobe, and AWS. Be prepared to discuss how you've used these tools in previous roles, as well as any experience with ticketing systems like Service Now.
✨Demonstrate Customer Service Skills
Since the role involves providing excellent customer service, think of examples from your past experiences where you successfully resolved customer issues. Highlight your ability to maintain professionalism under pressure.
✨Showcase Your Organisational Skills
Given the need to process a high volume of tickets daily, be ready to explain how you stay organised and manage your time effectively. Discuss any tools or methods you use to keep track of tasks and priorities.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice how you would diagnose and troubleshoot common issues, and be ready to explain your thought process clearly.
