At a Glance
- Tasks: Support the EMEA sales team with order processing and customer communication.
- Company: Join a dynamic company focused on sales excellence and teamwork.
- Benefits: Gain valuable experience in a fast-paced environment with potential for growth.
- Other info: Collaborate with teams across Europe and develop your professional skills.
- Why this job: Be a key player in driving sales success and enhancing customer satisfaction.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive, detail-oriented Sales Account Administrator to support our EMEA sales team. In this pivotal role, you will manage the administrative functions that underpin our sales operations - from order processing and Salesforce updates to customer communication and documentation handling. If you're highly organised, thrive under pressure, and enjoy working cross-functionally with teams across Sales, Service, Finance, and Logistics - this could be the role for you.
Key Tasks & Responsibilities
- Support the EMEA sales team to achieve sales goals and customer satisfaction.
- Manage order entry and update order progress via Salesforce (including MOCT creation in Agile) and order acknowledgement to customers.
- Maintain accurate records of leads, prospects, and sales campaigns in Salesforce.
- Coordinate with internal teams to communicate shipping details (ETA, tracking) to customers.
- Follow up on overdue payments and support after-sales customer satisfaction.
- Update and distribute the weekly Rolling Order Summary Sheet.
- Provide regular reporting on opportunities from Salesforce.
- Raise and process RMA requests, concessions, order amendments, and warranty orders for sales.
- Create and update customer accounts in IFS; complete supplier setup forms.
- Prepare basic quotations and provide lead times to support the sales cycle.
- Liaise with Service teams to ensure coordination on service-related orders.
- Ensure all documentation (tenders, contracts, transactions) is accurately saved and managed.
- Collaborate with business teams in the USA, UK, Italy and Germany to ensure timely order processing.
- Support with agent commission forms.
- Customer credit checks.
- Review customer terms and conditions on purchase orders in multiple European languages.
- Any other related duties that may be required from time to time.
Key Competencies & Skills
- Strong communication and interpersonal skills.
- Meticulous attention to detail with high levels of accuracy.
- Assertive and confident when liaising with sales engineers and other stakeholders.
- Able to manage multiple priorities and work effectively under pressure.
- Collaborative mindset; team player with a proactive, can-do attitude.
- Highly organised and process-driven.
- Ability to confidently communicate and work with multilingual territories within Europe.
Order Processing & Accuracy
- 100% of customer orders processed within 24 hours of receipt (with complete documentation).
- Error rate in order entry.
- Order confirmation sent to customer within 1 working day of order entry.
Financial / Payment Support
- Follow-up on 100% of overdue payments weekly, with clear documentation of escalation or resolution.
Documentation and Reporting
- Weekly Rolling Order Summary sent on schedule 100% of the time.
- RMA, concession, or amendment requests actioned within 48 hours.
- All new customer account setups completed within 2 business days of request.
Sales Support Administrator 6 month FTC in High Wycombe employer: Marc Daniels
Join a dynamic and supportive work environment where your contributions as a Sales Support Administrator will directly impact the success of our EMEA sales team. We pride ourselves on fostering a collaborative culture that encourages professional growth, offering opportunities for skill development and cross-functional teamwork. Located in a vibrant area, we provide a flexible work atmosphere that values work-life balance and employee well-being, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Administrator 6 month FTC in High Wycombe
✨Get Involved in Local Networking Events
Sales and business development thrive on personal connections, so hit up local networking events! These gatherings are a goldmine for temporary roles, allowing us to meet potential employers like Marc Daniels in person and leave a memorable impression.
✨Leverage Industry-Specific Job Boards
Jump onto job boards tailored for sales roles like SalesGravy or AngelList. Temporary positions often pop up there, so keep your eyes peeled and apply directly to roles that excite you — this could fast-track your application with companies like Marc Daniels.
✨Perfect Your Elevator Pitch
In sales, we know how crucial first impressions are. Craft a snappy elevator pitch that highlights your strengths and your interest in temporary roles. That way, when you meet someone from Marc Daniels or another potential employer, you’re ready to wow them on the spot!
✨Follow Up and Stay Engaged
After applying for a temporary position, don’t sit back and wait! Shoot a follow-up email about a week later. This shows your enthusiasm for the role at Marc Daniels and helps keep you on their radar — you might just make the right kind of noise!
We think you need these skills to ace Sales Support Administrator 6 month FTC in High Wycombe
Some tips for your application 🫡
Show Off Your Sales Skills:In sales and business development, it's all about proving you can drive results. Make sure your CV highlights any previous experience in hitting targets or boosting sales. Numbers really speak — include any sales figures or goals you've smashed to grab our attention!
Tailor Your Cover Letter to the Role:This is your chance to shine! Talk about why you're excited about the temporary role at Marc Daniels and how your skills can help us thrive. We want to see your motivation and how you can bring value to our team in a short period.
Highlight Your Relationship-Building Skills:Sales is all about connections. In your application, don't forget to mention your ability to build relationships with clients or colleagues. Share any examples where you've successfully nurtured partnerships or handled client objections — these stories can really help us see your potential.
Be Clear About Your Availability:Since this is a temporary position, let us know when you're available to start and how flexible you are with hours. This clarity helps us assess how well you fit into our immediate needs at Marc Daniels!
How to prepare for a job interview at Marc Daniels
✨Know Your Numbers
In sales and business development, being numbers-savvy is crucial. Brush up on key metrics like conversion rates and sales growth percentages that are relevant to the role at Marc Daniels. It’s all about showing you can analyse data to drive better decisions.
✨Be Prepared for Role-Play Scenarios
Expect role-play scenarios where you're asked to sell a product or handle objections. It’s a great chance to showcase your communication skills and your approach to overcoming challenges. Practice these with a friend or in front of the mirror – it can really help you feel at ease during the interview!
✨Highlight Flexibility and Adaptability
Since this is a temporary gig, emphasise your adaptability and willingness to jump in quickly. Share examples of how you've successfully adjusted to changes in previous roles or projects. Marc Daniels will want to know you're ready to hit the ground running.
✨Showcase Your Network and Collaborations
Temporary roles often require a strong network. Bring up any partnerships or connections you have that could benefit Marc Daniels. Whether it’s past clients or industry contacts, showing you can leverage relationships is a big plus in sales!
