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- Tasks: Support customers with finance agreements and handle calls and emails professionally.
- Company: Dynamic company focused on exceptional customer service in the finance sector.
- Benefits: Competitive pay, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real difference by helping customers navigate financial challenges with empathy.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Fast-paced role with opportunities to build relationships and develop your career.
The predicted salary is between 30000 - 42000 £ per year.
As a Customer Service Coordinator you will provide support to customers throughout the term of their finance agreements. With that we are looking for a strong team player who thrives on providing exceptional service and will ideally have some knowledge of financial products or lease agreements. You will be able to multitask and be adept at working in a busy environment. A resilient individual, who enjoys building relationships and being solution orientated. Main Responsibilities: Handle inbound and outbound calls from customers and dealerships to an exceptional standard. Respond professionally to customer emails and letters. Maintain accurate records of interactions, applications, and transactions. Provide support to our customers who are in financial difficulty, challenging personal circumstances or who are vulnerable with compassion and understanding. Ensure compliance to policies and relevant legislation, especially around forbearance and vulnerable customers. Liaise with our External Partners that support us in the collection of arrears and the disposal of assets when they are returned or repossessed
Customer Service Coordinator employer: Marc Daniels
Contact Detail:
Marc Daniels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and any recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Coordinator, you'll be handling calls and emails all day. Role-play with a friend or family member to get comfortable with responding to different customer scenarios.
✨Tip Number 3
Show off your multitasking abilities! During interviews, share examples of how you've successfully juggled multiple tasks in a busy environment. This will demonstrate that you can thrive under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our awesome team!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to help customers, especially in challenging situations. Share specific examples that demonstrate your ability to build relationships and provide exceptional service.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Customer Service Coordinator. Mention your knowledge of financial products or lease agreements if you have it, and explain how your skills match what we’re looking for.
Be Professional Yet Personable: When writing your application, strike a balance between professionalism and a friendly tone. We appreciate candidates who can communicate effectively while still being approachable. Remember, you’ll be dealing with customers, so let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there!
How to prepare for a job interview at Marc Daniels
✨Know Your Stuff
Familiarise yourself with financial products and lease agreements before the interview. This knowledge will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your People Skills
Prepare examples of how you've built relationships and provided exceptional service in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to connect with customers.
✨Demonstrate Resilience
Think of a time when you faced a challenging situation at work. Be ready to discuss how you handled it and what you learned. Employers love to see candidates who can stay calm under pressure and find solutions.
✨Ask Thoughtful Questions
Prepare a few questions about the company’s approach to customer service and how they support vulnerable customers. This shows that you’re not just interested in the job, but also in the company’s values and practices.
