At a Glance
- Tasks: Make 100+ calls daily to chase payments and manage customer accounts.
- Company: Join a dynamic team focused on clearing outstanding debts.
- Benefits: Gain valuable experience in a fast-paced, supportive environment.
- Other info: Immediate start with full training provided; office-based role in Brentford.
- Why this job: Perfect for those who thrive on communication and want to make an impact.
- Qualifications: Experience in high-volume calling and strong relationship-building skills required.
The predicted salary is between 19 - 19 £ per hour.
We are seeking up to four temporary Credit Control professionals to join a dedicated project team focused on clearing a high-volume ledger of lower-value outstanding debts. This is a fast-paced, telephone-based role requiring high levels of customer contact and strong collection skills.
About the Project
The project is to clear down the low value outstanding debt across circa 3000 accounts. It will require high volume calling to chase up payments and escalating queries when they arise.
Key Responsibilities
- Make around 100 outbound calls per day to business customers.
- Chase outstanding invoices and secure payment commitments.
- Update customer records accurately following customer interactions.
- Identify, log and escalate customer disputes such as pricing queries.
- Raise cases within the system and move efficiently onto the next account.
- Manage a portfolio of 500+ accounts.
- Work collaboratively with the project team to achieve collection targets.
Systems Used
F&O (Finance & Operations) and CE (Customer Engagement), a Microsoft Dynamics-based customer tracking system. Previous Dynamics experience is not required as full training will be provided.
Candidate Profile
- Previous experience in a high volume calling role, circa 100 per day, managing ledgers of 500 plus customer accounts.
- Comfortable making high-volume outbound calls throughout the day.
- Strong communication and relationship-building skills.
- Resilient, organised and target-driven.
- Able to work in a fast-paced environment and handle customer objections.
- Happy to work fully office-based for the duration of the project.
Timelines
This is an urgent project, so the interview process will consist of 1 round, a telephone interview with the hiring manager, with a quick turnaround to start w/c 20 July. Please apply if this sounds like your kind of role, and you are available immediately, able to commit to a 3 month temporary role, and able to commute to Brentford 5 days a week.
