At a Glance
- Tasks: Deliver top-notch customer service and manage finance applications in a fast-paced environment.
- Company: Join a leading FCA-compliant company focused on exceptional customer experiences.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Long-term contract with potential for immediate start.
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 18 - 18 £ per hour.
As a Customer Service Coordinator you will provide first class service to our customers and retail partners within a highly regulated FCA environment.
We are looking for a strong team player who thrives on providing exceptional customer service.
You will be able to multitask and be adept at working in a busy environment.
A resilient individual, who enjoys building relationships and takes pride in completing tasks to a high standard.
This is a hybrid role, requiring 3 days a week on-site in Bracknell.
Previous inbound and outbound customer service is required, as is a strong telephone manner and a pro-active approach.
You will ideally have worked within an FCA compliant environment before.
This is a long-term contract role but suitable applicants will be available at short notice.
Main Responsibilities
Handle inbound and outbound calls from customers to an exceptional standard. Address queries related to the finance application process.
Assist customers with the completion and submission of finance applications.
Maintain accurate records of interactions, applications, and transactions within FCA guidelines Ensure all documentation is complete and adheres to legislative and financial conduct authority requirements.
Resolve Customer or Retailer complaints and issues promptly and effectively.
Coordinate with other departments to ensure customer satisfaction.
Develop and maintain positive relationships with retailers and customers.
Provide support to dealerships in managing finance applications and customer queries
FCA Customer Service Coordinator in Bracknell employer: Marc Daniels
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